Contact Center Management products

13,010 Companies

What is Contact Center Management?


A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail. A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research.

Market Share of Contact Center Management products


At iDatalabs, we use sophisticated, patent-pending algorithms to track the use of various Contact Center Management products and technologies. We track 45 products in the Contact Center Management category, and have found 13,010 companies using these products.

Contact Center Management
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13,010
Companies using Contact Center Management
Contact Center Management
Product Install base
(# of companies we found using this product)
Market Share (%)
Mongoose Metrics 1,588 12%
Avaya Call Management System 1,429 10%
Interactive Intelligence 1,243 9%
Cisco Unified Contact Center Enterprise 1,153 8%
Five9 718 < 5%
inContact 572 < 5%
Nortel Symposium 475 < 5%
Ifbyphone 442 < 5%
Avaya Contact Center Control Manager 387 < 5%
Nice Call Recording 360 < 5%
Calabrio 334 < 5%
Aspect Software 304 < 5%
Olark 284 < 5%
LiveOps 268 < 5%
Cisco SMARTnet 244 < 5%
Avaya Aura Contact Center 225 < 5%
Avaya Interaction Center 196 < 5%
Genesys Contact Center 195 < 5%
Interactive Intelligence Customer Interaction Center (CIC) 189 < 5%
Oaisys 184 < 5%
Cisco Unified IP Interactive Voice Response 172 < 5%
Jacada 169 < 5%
SAP Business Communications Management 166 < 5%
Autonomy Qfiniti 158 < 5%
Genesys Outbound Voice 118 < 5%
Avaya Proactive Contact 117 < 5%
Cisco Unified Intelligence Center 116 < 5%
Genesys SIP 107 < 5%
Noble Dialer 106 < 5%
LiveVox 106 < 5%
prairieFyre 105 < 5%
Avaya IQ 91 < 5%
Uptivity 88 < 5%
CallSource 72 < 5%
Siemens OpenScape Contact Center 71 < 5%
Genesys Inbound Voice 69 < 5%
Mitel Contact Center Solutions 66 < 5%
Avaya Aura Call Center Elite 63 < 5%
Nice Interaction Management 56 < 5%
Genesys CIM Platform 39 < 5%
Cisco Unified Customer Voice Portal 39 < 5%
Telax 36 < 5%
Enghouse Interactive 34 < 5%
Oracle Telesales 31 < 5%
IBM WebSphere Voice Response for AIX 25 < 5%