Contact Center Management products

12,156 Companies

What is Contact Center Management?


A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail. A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research.

Market Share of Contact Center Management products


At iDatalabs, we use sophisticated, patent-pending algorithms to track the use of various Contact Center Management products and technologies. We track 45 products in the Contact Center Management category, and have found 12,156 companies using these products.

Product Install base
(# of companies we found using this product)
Market Share (%)
Mongoose Metrics 1,350 11%
Avaya Call Management System 1,323 10%
Interactive Intelligence 1,176 9%
Cisco Unified Contact Center Enterprise 1,063 8%
Five9 657 < 5%
inContact 539 < 5%
Ifbyphone 518 < 5%
Nortel Symposium 440 < 5%
Avaya Contact Center Control Manager 364 < 5%
Nice Call Recording 341 < 5%
Calabrio 312 < 5%
Aspect Software 294 < 5%
Olark 277 < 5%
LiveOps 261 < 5%
Cisco SMARTnet 231 < 5%
Avaya Aura Contact Center 207 < 5%
Interactive Intelligence Customer Interaction Center (CIC) 186 < 5%
Genesys Contact Center 183 < 5%
Avaya Interaction Center 179 < 5%
Oaisys 172 < 5%
Cisco Unified IP Interactive Voice Response 160 < 5%
Jacada 157 < 5%
SAP Business Communications Management 152 < 5%
Autonomy Qfiniti 146 < 5%
Avaya Proactive Contact 111 < 5%
Cisco Unified Intelligence Center 110 < 5%
Genesys Outbound Voice 108 < 5%
Genesys SIP 103 < 5%
Noble Dialer 100 < 5%
LiveVox 100 < 5%
prairieFyre 91 < 5%
Avaya IQ 88 < 5%
Uptivity 85 < 5%
CallSource 79 < 5%
Siemens OpenScape Contact Center 67 < 5%
Genesys Inbound Voice 63 < 5%
Avaya Aura Call Center Elite 61 < 5%
Mitel Contact Center Solutions 58 < 5%
Nice Interaction Management 53 < 5%
Genesys CIM Platform 37 < 5%
Telax 36 < 5%
Cisco Unified Customer Voice Portal 35 < 5%
Enghouse Interactive 32 < 5%
Oracle Telesales 28 < 5%
IBM WebSphere Voice Response for AIX 23 < 5%