Contact Center Management products

21,686 Companies

What is Contact Center Management?


A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail. A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research.

Market Share of Contact Center Management products


At iDatalabs, we use sophisticated, patent-pending algorithms to track the use of various Contact Center Management products and technologies. We track 47 products in the Contact Center Management category, and have found 21,686 companies using these products.

Contact Center Management
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21,686
Companies using Contact Center Management
Contact Center Management

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Get targeted set of companies that use Contact Center Management products

Product Install base
(# of companies we found using this product)
Market Share (%)
Five9 8,757 40%
Mongoose Metrics 1,588 7%
Avaya Call Management System 1,457 6%
Interactive Intelligence 1,269 < 5%
Cisco Unified Contact Center Enterprise 1,221 < 5%
inContact 627 < 5%
Nortel Symposium 476 < 5%
Ifbyphone 447 < 5%
Avaya Contact Center Control Manager 399 < 5%
Nice Call Recording 372 < 5%
Calabrio 369 < 5%
Olark 336 < 5%
Aspect Software 315 < 5%
LiveOps 281 < 5%
Cisco SMARTnet 251 < 5%
Avaya Aura Contact Center 231 < 5%
Genesys Contact Center 215 < 5%
Avaya Interaction Center 196 < 5%
Interactive Intelligence Customer Interaction Center (CIC) 195 < 5%
Oaisys 188 < 5%
Cisco Unified IP Interactive Voice Response 185 < 5%
Jacada 171 < 5%
SAP Business Communications Management 171 < 5%
Autonomy Qfiniti 162 < 5%
SAP Contact Center 156 < 5%
Genesys Outbound Voice 121 < 5%
Cisco Unified Intelligence Center 120 < 5%
Avaya Proactive Contact 118 < 5%
Noble Dialer 112 < 5%
Genesys SIP 111 < 5%
LiveVox 110 < 5%
prairieFyre 108 < 5%
Uptivity 95 < 5%
Avaya IQ 92 < 5%
CallSource 77 < 5%
Siemens OpenScape Contact Center 72 < 5%
Genesys Inbound Voice 70 < 5%
Mitel Contact Center Solutions 69 < 5%
Avaya Aura Call Center Elite 67 < 5%
Nice Interaction Management 56 < 5%
Enghouse Interactive 48 < 5%
Genesys CIM Platform 41 < 5%
Telax 41 < 5%
Cisco Unified Customer Voice Portal 39 < 5%
Oracle Telesales 31 < 5%
Talkdesk 28 < 5%
IBM WebSphere Voice Response for AIX 25 < 5%