Contact Center Management products

16,515 Companies

What is Contact Center Management?


A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail. A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research.

Market Share of Contact Center Management products


At iDatalabs, we use sophisticated, patent-pending algorithms to track the use of various Contact Center Management products and technologies. We track 39 products in the Contact Center Management category, and have found 16,515 companies using these products.

Product Install base
(# of companies we found using this product)
Market Share (%)
Avaya Call Management System 1,899 11%
Cisco Unified Contact Center Enterprise 1,739 10%
Interactive Intelligence 1,640 9%
Mongoose Metrics 1,568 9%
Five9 913 < 5%
inContact 723 < 5%
Ifbyphone 610 < 5%
Nortel Symposium 569 < 5%
Avaya Contact Center Control Manager 554 < 5%
Nice Call Recording 500 < 5%
Calabrio 453 < 5%
Aspect Software 428 < 5%
Cisco SMARTnet 376 < 5%
LiveOps 332 < 5%
Avaya Aura Contact Center 303 < 5%
Genesys Contact Center 298 < 5%
Avaya Interaction Center 277 < 5%
Cisco Unified IP Interactive Voice Response 272 < 5%
Interactive Intelligence Customer Interaction Center (CIC) 250 < 5%
Jacada 230 < 5%
Autonomy Qfiniti 222 < 5%
Oaisys 217 < 5%
SAP Business Communications Management 203 < 5%
Genesys SIP 202 < 5%
Genesys Outbound Voice 179 < 5%
Cisco Unified Intelligence Center 169 < 5%
Avaya Proactive Contact 156 < 5%
LiveVox 134 < 5%
prairieFyre 131 < 5%
Avaya IQ 122 < 5%
Noble Dialer 117 < 5%
Avaya Aura Call Center Elite 111 < 5%
Genesys Inbound Voice 110 < 5%
Uptivity 108 < 5%
CallSource 91 < 5%
Siemens OpenScape Contact Center 87 < 5%
Mitel Contact Center Solutions 86 < 5%
Nice Interaction Management 76 < 5%
Genesys CIM Platform 60 < 5%