Contact Center Management products

15,148 Companies

What is Contact Center Management?


A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail. A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research.

Market Share of Contact Center Management products


At iDatalabs, we use sophisticated, patent-pending algorithms to track the use of various Contact Center Management products and technologies. We track 44 products in the Contact Center Management category, and have found 15,148 companies using these products.

Product Install base
(# of companies we found using this product)
Market Share (%)
Avaya Call Management System 1,675 11%
Cisco Unified Contact Center Enterprise 1,572 10%
Interactive Intelligence 1,481 9%
Mongoose Metrics 1,413 9%
Five9 813 < 5%
inContact 678 < 5%
Ifbyphone 548 < 5%
Nortel Symposium 516 < 5%
Avaya Contact Center Control Manager 509 < 5%
Nice Call Recording 461 < 5%
Calabrio 407 < 5%
Aspect Software 401 < 5%
Cisco SMARTnet 341 < 5%
LiveOps 308 < 5%
Avaya Aura Contact Center 275 < 5%
Genesys Contact Center 267 < 5%
Cisco Unified IP Interactive Voice Response 247 < 5%
Avaya Interaction Center 241 < 5%
Interactive Intelligence Customer Interaction Center (CIC) 228 < 5%
Jacada 211 < 5%
Oaisys 195 < 5%
Autonomy Qfiniti 195 < 5%
Genesys SIP 188 < 5%
SAP Business Communications Management 187 < 5%
Genesys Outbound Voice 160 < 5%
Cisco Unified Intelligence Center 151 < 5%
Avaya Proactive Contact 141 < 5%
LiveVox 121 < 5%
prairieFyre 116 < 5%
Noble Dialer 114 < 5%
Avaya IQ 112 < 5%
Avaya Aura Call Center Elite 105 < 5%
Uptivity 101 < 5%
Genesys Inbound Voice 101 < 5%
Siemens OpenScape Contact Center 83 < 5%
CallSource 81 < 5%
Mitel Contact Center Solutions 76 < 5%
Nice Interaction Management 65 < 5%
Cisco Unified Customer Voice Portal 64 < 5%
Genesys CIM Platform 53 < 5%
Telax 44 < 5%
Enghouse Interactive 39 < 5%
Oracle Telesales 37 < 5%
IBM WebSphere Voice Response for AIX 27 < 5%