Contact Center Management products

13,263 Companies

What is Contact Center Management?


A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail. A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research.

Market Share of Contact Center Management products


At iDatalabs, we use sophisticated, patent-pending algorithms to track the use of various Contact Center Management products and technologies. We track 45 products in the Contact Center Management category, and have found 13,263 companies using these products.

Contact Center Management
Share this report:
13,263
Companies using Contact Center Management
Contact Center Management

Targeting by install base boosts your number of qualified accounts

Refine results by company size, location, and industry.
We provide targeted accounts and not contacts.
Delivery in one day or less.

Get targeted set of companies that use Contact Center Management products

Product Install base
(# of companies we found using this product)
Market Share (%)
Mongoose Metrics 1,588 11%
Avaya Call Management System 1,440 10%
Interactive Intelligence 1,261 9%
Cisco Unified Contact Center Enterprise 1,190 8%
Five9 737 < 5%
inContact 594 < 5%
Nortel Symposium 476 < 5%
Ifbyphone 443 < 5%
Avaya Contact Center Control Manager 388 < 5%
Nice Call Recording 364 < 5%
Calabrio 355 < 5%
Olark 330 < 5%
Aspect Software 308 < 5%
LiveOps 278 < 5%
Cisco SMARTnet 246 < 5%
Avaya Aura Contact Center 231 < 5%
Genesys Contact Center 197 < 5%
Avaya Interaction Center 196 < 5%
Interactive Intelligence Customer Interaction Center (CIC) 193 < 5%
Oaisys 185 < 5%
Cisco Unified IP Interactive Voice Response 176 < 5%
Jacada 171 < 5%
SAP Business Communications Management 166 < 5%
Autonomy Qfiniti 159 < 5%
Genesys Outbound Voice 120 < 5%
Cisco Unified Intelligence Center 118 < 5%
Avaya Proactive Contact 117 < 5%
Genesys SIP 110 < 5%
LiveVox 108 < 5%
Noble Dialer 107 < 5%
prairieFyre 105 < 5%
Uptivity 92 < 5%
Avaya IQ 92 < 5%
CallSource 77 < 5%
Siemens OpenScape Contact Center 71 < 5%
Genesys Inbound Voice 70 < 5%
Mitel Contact Center Solutions 66 < 5%
Avaya Aura Call Center Elite 64 < 5%
Nice Interaction Management 56 < 5%
Enghouse Interactive 46 < 5%
Genesys CIM Platform 39 < 5%
Cisco Unified Customer Voice Portal 39 < 5%
Telax 38 < 5%
Oracle Telesales 31 < 5%
IBM WebSphere Voice Response for AIX 25 < 5%