Contact Center Management products

22,162 Companies

What is Contact Center Management?


A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail. A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research.

Market Share of Contact Center Management products


At iDatalabs, we use sophisticated, patent-pending algorithms to track the use of various Contact Center Management products and technologies. We track 48 products in the Contact Center Management category, and have found 22,162 companies using these products.

Contact Center Management
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22,162
Companies using Contact Center Management
Contact Center Management

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Get targeted set of companies that use Contact Center Management products

Product Install base
(# of companies we found using this product)
Market Share (%)
Five9 9,267 41%
Mongoose Metrics 1,564 7%
Avaya Call Management System 1,431 6%
Interactive Intelligence 1,252 < 5%
Cisco Unified Contact Center Enterprise 1,213 < 5%
inContact 647 < 5%
Ifbyphone 472 < 5%
Nortel Symposium 458 < 5%
Avaya Contact Center Control Manager 385 < 5%
Calabrio 369 < 5%
Nice Call Recording 357 < 5%
Olark 334 < 5%
Aspect Software 303 < 5%
LiveOps 274 < 5%
Cisco SMARTnet 242 < 5%
Avaya Aura Contact Center 227 < 5%
Genesys Contact Center 219 < 5%
Interactive Intelligence Customer Interaction Center (CIC) 198 < 5%
Oaisys 190 < 5%
Avaya Interaction Center 189 < 5%
Cisco Unified IP Interactive Voice Response 183 < 5%
SAP Business Communications Management 165 < 5%
Jacada 162 < 5%
Autonomy Qfiniti 161 < 5%
SAP Contact Center 153 < 5%
Avaya Proactive Contact 121 < 5%
Genesys Outbound Voice 116 < 5%
Aspect Unified IP 114 < 5%
Cisco Unified Intelligence Center 113 < 5%
LiveVox 111 < 5%
Genesys SIP 111 < 5%
Noble Dialer 108 < 5%
prairieFyre 105 < 5%
Uptivity 99 < 5%
Avaya IQ 86 < 5%
CallSource 84 < 5%
Genesys Inbound Voice 72 < 5%
Mitel Contact Center Solutions 70 < 5%
Siemens OpenScape Contact Center 69 < 5%
Avaya Aura Call Center Elite 63 < 5%
Nice Interaction Management 53 < 5%
Enghouse Interactive 49 < 5%
Telax 40 < 5%
Genesys CIM Platform 39 < 5%
Cisco Unified Customer Voice Portal 37 < 5%
Oracle Telesales 32 < 5%
Talkdesk 32 < 5%
IBM WebSphere Voice Response for AIX 23 < 5%