Contact Center Management products

29,187 Companies

What is Contact Center Management?


A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail. A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research.

Market Share of Contact Center Management products


At iDatalabs, we use sophisticated, patent-pending algorithms to track the use of various Contact Center Management products and technologies. We track 48 products in the Contact Center Management category, and have found 29,187 companies using these products.

Contact Center Management
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29,187
Companies using Contact Center Management
Contact Center Management

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Get targeted set of companies that use Contact Center Management products

Product Install base
(# of companies we found using this product)
Market Share (%)
Five9 13,147 45%
Mongoose Metrics 1,794 6%
Cisco Unified Contact Center Enterprise 1,696 < 5%
Avaya Call Management System 1,681 < 5%
Interactive Intelligence 1,491 < 5%
inContact 805 < 5%
Ifbyphone 519 < 5%
Nortel Symposium 514 < 5%
Avaya Contact Center Control Manager 503 < 5%
Calabrio 471 < 5%
Nice Call Recording 463 < 5%
Genesys Contact Center 440 < 5%
Aspect Software 392 < 5%
Cisco SMARTnet 342 < 5%
Olark 341 < 5%
LiveOps 318 < 5%
Avaya Aura Contact Center 298 < 5%
Cisco Unified IP Interactive Voice Response 279 < 5%
Avaya Interaction Center 242 < 5%
Interactive Intelligence Customer Interaction Center (CIC) 228 < 5%
Oaisys 206 < 5%
Jacada 201 < 5%
SAP Business Communications Management 200 < 5%
Autonomy Qfiniti 200 < 5%
Genesys SIP 193 < 5%
SAP Contact Center 180 < 5%
Cisco Unified Intelligence Center 153 < 5%
Genesys Outbound Voice 152 < 5%
Aspect Unified IP 149 < 5%
Avaya Proactive Contact 142 < 5%
LiveVox 123 < 5%
prairieFyre 115 < 5%
Uptivity 115 < 5%
Noble Dialer 114 < 5%
Avaya Aura Call Center Elite 108 < 5%
Genesys Inbound Voice 108 < 5%
Avaya IQ 103 < 5%
CallSource 93 < 5%
Siemens OpenScape Contact Center 84 < 5%
Mitel Contact Center Solutions 79 < 5%
Cisco Unified Customer Voice Portal 71 < 5%
Nice Interaction Management 66 < 5%
Talkdesk 56 < 5%
Genesys CIM Platform 53 < 5%
Enghouse Interactive 52 < 5%
Telax 47 < 5%
Oracle Telesales 35 < 5%
IBM WebSphere Voice Response for AIX 25 < 5%