All Products > Contact Center Management

Contact Center Management products

84,194 Companies

What is Contact Center Management?

A contact centre is a location for centralised handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail. A call centre or call center is a centralised office used for receiving or transmitting a large volume of requests by telephone. An inbound call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outbound call centers are operated for telemarketing, solicitation of charitable or political donations, debt collection and market research.

Market Share of Contact Center Management products

At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Contact Center Management products and technologies. We track 121 products in the Contact Center Management category, and have found 84,194 companies using these products.

Contact Center Management
Contact Center Management
84,194
Companies using Contact Center Management
Contact Center Management
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    Product Install base
    # of companies we found using this product     		Market Share
    Voxify 42,237 50%
    Five9 4,224 < 5%
    Genesys 2,531 < 5%
    Cisco Unified Contact Center Enterprise 2,286 < 5%
    Avaya Call Management System 2,220 < 5%
    Avaya Aura 2,190 < 5%
    inContact 2,108 < 5%
    Amazon Connect 1,944 < 5%
    Cisco Contact Center 1,927 < 5%
    Interactive Intelligence 1,684 < 5%
    Mongoose Metrics 1,609 < 5%
    Calabrio 1,457 < 5%
    LiveOps 1,411 < 5%
    Telmetrics 1,180 < 5%
    3CX Phone System 1,039 < 5%
    Avaya Contact Center Control Manager 782 < 5%
    Cisco SMARTnet 650 < 5%
    Genesys Contact Center 604 < 5%
    Nortel Symposium 585 < 5%
    Nice Call Recording 555 < 5%
    PureCloud 528 < 5%
    Talkdesk 522 < 5%
    Cisco Unified IP Interactive Voice Response 426 < 5%
    inSided 381 < 5%
    Cisco Unified Intelligence Center 372 < 5%
    Genesys SIP 334 < 5%
    LiveVox 330 < 5%
    SAP Contact Center 327 < 5%
    Avaya Aura Contact Center 312 < 5%
    Autonomy Qfiniti 296 < 5%
    Avaya Interaction Center 292 < 5%
    Jacada 283 < 5%
    SAP Business Communications Management 277 < 5%
    Ifbyphone 261 < 5%
    Noble Systems 252 < 5%
    Oaisys 249 < 5%
    Genesys Outbound Voice 239 < 5%
    Interactive Intelligence Customer Interaction Center (CIC) 218 < 5%
    Aspect Call Center 206 < 5%
    Uptivity 205 < 5%
    Genesys Inbound Voice 191 < 5%
    VICIdial 181 < 5%
    PlayVox 179 < 5%
    Noble Dialer 176 < 5%
    Aspect Software 174 < 5%
    Mitel Contact Center Solutions 162 < 5%
    Avaya Aura Call Center Elite 140 < 5%
    Avaya Proactive Contact 137 < 5%
    Siemens OpenScape Contact Center 131 < 5%
    prairieFyre 128 < 5%
    Avaya IQ 125 < 5%
    injixo 120 < 5%
    Cisco Unified Customer Voice Portal 107 < 5%
    Enghouse Interactive 106 < 5%
    Nice Interaction Management 104 < 5%
    Telax 104 < 5%
    Oracle Teleservice 95 < 5%
    Vocalcom 88 < 5%
    Aspect Unified IP 86 < 5%
    TextMagic 86 < 5%
    Aircall 85 < 5%
    Genesys CIM Platform 84 < 5%
    PhoneBurner 75 < 5%
    Bright Pattern 73 < 5%
    Ameyo 73 < 5%
    Solidus eCare 69 < 5%
    Aspect Via 66 < 5%
    DialSource 66 < 5%
    Oracle Telesales 65 < 5%
    IPscape 60 < 5%
    Siebel Contact Center 59 < 5%
    RingDNA 54 < 5%
    Aheeva 52 < 5%
    Cisco Unified Workforce Optimization 51 < 5%
    Cisco Outbound Option 50 < 5%
    Altitude uCI 48 < 5%
    Business Phone System 48 < 5%
    Echopass 45 < 5%
    Google Contact Center AI Platform 44 < 5%
    Convoso 42 < 5%
    Exotel 42 < 5%
    IBM WebSphere Voice Response for AIX 41 < 5%
    Amdocs Smart Client 41 < 5%
    Scorebuddy 34 < 5%
    Click2Coach 33 < 5%
    Contaque 31 < 5%
    ComputerTalk 31 < 5%
    CxEngage 29 < 5%
    Nice Real Time Impact 28 < 5%
    Avaya Contact Analyzer 28 < 5%
    Avaya Business Advocate 27 < 5%
    3CLogic 27 < 5%
    Avaya Operational Analyst 26 < 5%
    Eureka 25 < 5%
    Contact Center Portal 25 < 5%
    TASKE Contact 25 < 5%
    Ring.io 22 < 5%
    KnoahSoft Harmony 22 < 5%
    Aspect Quality Monitoring 21 < 5%
    Noble Outbound 18 < 5%
    Alcatel Lucent OmniTouch 17 < 5%
    MiaRec 16 < 5%
    VoIP and Network Quality Manager 16 < 5%
    Intelliverse 15 < 5%
    Vantage Point 15 < 5%
    Cloudtalk 15 < 5%
    XenCALL 14 < 5%
    Smart Queue 14 < 5%
    Eclipse CMS 14 < 5%
    8x8 Contact Center 13 < 5%
    Zipwire 13 < 5%
    Humach 13 < 5%
    SpiceCSM 12 < 5%
    contactSPACE 12 < 5%
    Customer Care 10 < 5%
    Outbound Calling API 10 < 5%
    Ringless Voicemail API 10 < 5%
    NexxPhase 9 < 5%
    Mattersight Behavioral Analytics 9 < 5%
    TouchStar Predictive Dialler 5 < 5%
    Akio 4 < 5%
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