Customer Relationship Management (CRM) products

146,431 Companies

What is Customer Relationship Management (CRM)?


Customer relationship management (CRM) is an approach to managing a company's interaction with current and potential future customers. The CRM approach tries to analyse data about customers' history with a company, to improve business relationships with customers, specifically focusing on customer retention, and ultimately to drive sales growth. An important aspect of the CRM approach is the systems of CRM that compile information from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials, social media, and more.

Market Share of Customer Relationship Management (CRM) products


At iDatalabs, we use sophisticated, patent-pending algorithms to track the use of various Customer Relationship Management (CRM) products and technologies. We track 93 products in the Customer Relationship Management (CRM) category, and have found 146,431 companies using these products.

Customer Relationship Management (CRM)
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146,431
Companies using Customer Relationship Management (CRM)
Customer Relationship Management (CRM)
Product Install base
(# of companies we found using this product)
Market Share (%)
Salesforce.com CRM 74,830 51%
Microsoft Dynamics CRM 14,163 9%
SAP CRM 4,978 < 5%
Siebel Customer Relationship Management (CRM) 3,655 < 5%
SugarCRM 3,610 < 5%
Infor CRM 2,819 < 5%
SalesLogix 2,763 < 5%
Swiftpage SalesLogix 2,557 < 5%
Verint 2,403 < 5%
Oracle CRM 2,312 < 5%
ForeSee 1,694 < 5%
Amdocs 1,606 < 5%
Zoho CRM 1,519 < 5%
Sage CRM 1,518 < 5%
Deltek Vision CRM 1,371 < 5%
Goldmine 1,266 < 5%
Convergys 1,205 < 5%
Agile CRM 1,022 < 5%
IBM Tealeaf 1,021 < 5%
Vtiger 1,007 < 5%
Pipedrive 917 < 5%
Oracle Sales 883 < 5%
Veeva Systems 848 < 5%
PeopleSoft CRM 843 < 5%
ClearSlide 782 < 5%
Oracle RightNow 727 < 5%
Salesforce.com Sales Cloud 704 < 5%
Insightly 670 < 5%
Base CRM 648 < 5%
NetSuite CRM 616 < 5%
ContactUs.com 615 < 5%
ONTRAPORT 605 < 5%
Oracle CRM On Demand 584 < 5%
Talisma 543 < 5%
Siebel Sales 525 < 5%
Medallia 480 < 5%
eGain 431 < 5%
InsideView 336 < 5%
Gigya 331 < 5%
Velocify 330 < 5%
Conga 315 < 5%
Chordiant 303 < 5%
RainKing 287 < 5%
Maximizer Software 253 < 5%
Maximizer CRM 231 < 5%
SalesLoft 229 < 5%
HubSpot CRM 227 < 5%
Oracle Sales Cloud 223 < 5%
Gainsight 215 < 5%
KANA Software 212 < 5%
Lytics 199 < 5%
WalkMe 193 < 5%
InsideSales.com 192 < 5%
MindTouch 190 < 5%
Salesforce Quote-to-Cash 180 < 5%
GreenRope 176 < 5%
Lead411 157 < 5%
Veeva CRM 157 < 5%
Oracle Interaction Center 156 < 5%
Satmetrix 155 < 5%
TargetX 145 < 5%
eptica 137 < 5%
Talisma CRM 123 < 5%
SAP Interaction Center 119 < 5%
Datalicious 117 < 5%
Pivotal CRM 113 < 5%
Thunderhead 112 < 5%
Oracle Fusion CRM 112 < 5%
Tigerpaw Software 111 < 5%
Lithium Platform 110 < 5%
SalesforceIQ CRM 109 < 5%
LexisNexis InterAction 106 < 5%
CapsuleCRM 104 < 5%
Maritz 89 < 5%
Infor Epiphany Marketing 87 < 5%
Oncontact 76 < 5%
Selligent 69 < 5%
Outreach.io 59 < 5%
Pega CRM 58 < 5%
RocketBolt 56 < 5%
Ciboodle 55 < 5%
Saratoga CRM 46 < 5%
PipelineDeals 43 < 5%
IBM Unica Leads 40 < 5%
Microsoft Customer Care Framework 36 < 5%
CRMnext 33 < 5%
CA Insight 31 < 5%
PeopleSoft Sales 30 < 5%
Zoho Survey 29 < 5%
JD Edwards Sales Order Management 23 < 5%
PandaDoc 23 < 5%
CiviCRM 23 < 5%
Sellsy 20 < 5%