Customer Relationship Management (CRM) products

176,612 Companies

What is Customer Relationship Management (CRM)?


Customer relationship management (CRM) is an approach to managing a company's interaction with current and potential future customers. The CRM approach tries to analyse data about customers' history with a company, to improve business relationships with customers, specifically focusing on customer retention, and ultimately to drive sales growth. An important aspect of the CRM approach is the systems of CRM that compile information from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials, social media, and more.

Market Share of Customer Relationship Management (CRM) products


At iDatalabs, we use sophisticated, patent-pending algorithms to track the use of various Customer Relationship Management (CRM) products and technologies. We track 73 products in the Customer Relationship Management (CRM) category, and have found 176,612 companies using these products.

Product Install base
(# of companies we found using this product)
Market Share (%)
Salesforce.com CRM 87,896 49%
Microsoft Dynamics CRM 17,639 9%
SAP CRM 6,549 < 5%
Siebel Customer Relationship Management (CRM) 4,914 < 5%
SugarCRM 4,512 < 5%
Infor CRM 3,538 < 5%
SalesLogix 3,462 < 5%
Swiftpage SalesLogix 3,180 < 5%
Verint 3,150 < 5%
Oracle CRM 3,090 < 5%
Amdocs 2,280 < 5%
ForeSee 2,053 < 5%
Sage CRM 1,904 < 5%
Zoho CRM 1,838 < 5%
Deltek Vision CRM 1,649 < 5%
Convergys 1,641 < 5%
Goldmine 1,531 < 5%
IBM Tealeaf 1,436 < 5%
Veeva Systems 1,289 < 5%
Oracle Sales 1,287 < 5%
Vtiger 1,213 < 5%
PeopleSoft CRM 1,166 < 5%
Salesforce.com Sales Cloud 1,099 < 5%
Oracle RightNow 957 < 5%
Pipedrive 920 < 5%
Agile CRM 899 < 5%
ClearSlide 815 < 5%
NetSuite CRM 798 < 5%
Oracle CRM On Demand 771 < 5%
ContactUs.com 771 < 5%
Insightly 759 < 5%
Base CRM 755 < 5%
Siebel Sales 733 < 5%
Talisma 676 < 5%
ONTRAPORT 636 < 5%
eGain 594 < 5%
Medallia 542 < 5%
InsideView 523 < 5%
RainKing 460 < 5%
Chordiant 411 < 5%
Velocify 393 < 5%
Oracle Sales Cloud 335 < 5%
WalkMe 316 < 5%
Maximizer Software 296 < 5%
Lead411 270 < 5%
Conga 270 < 5%
Maximizer CRM 264 < 5%
InsideSales.com 255 < 5%
SalesLoft 255 < 5%
HubSpot CRM 254 < 5%
Oracle Interaction Center 244 < 5%
MindTouch 234 < 5%
Salesforce Quote-to-Cash 215 < 5%
Satmetrix 198 < 5%
Datalicious 197 < 5%
Oracle Fusion CRM 182 < 5%
GreenRope 178 < 5%
SAP Interaction Center 169 < 5%
Thunderhead 146 < 5%
TargetX 145 < 5%
Tigerpaw Software 141 < 5%
Lytics 141 < 5%
Pivotal CRM 139 < 5%
Talisma CRM 139 < 5%
Infor Epiphany Marketing 128 < 5%
eptica 128 < 5%
LexisNexis InterAction 121 < 5%
Lithium Platform 100 < 5%
Pega CRM 99 < 5%
Oncontact 96 < 5%
Selligent 87 < 5%
Infor Epiphany CRM Enterprise 85 < 5%
CapsuleCRM 56 < 5%