Customer Relationship Management (CRM) products

161,693 Companies

What is Customer Relationship Management (CRM)?


Customer relationship management (CRM) is an approach to managing a company's interaction with current and potential future customers. The CRM approach tries to analyse data about customers' history with a company, to improve business relationships with customers, specifically focusing on customer retention, and ultimately to drive sales growth. An important aspect of the CRM approach is the systems of CRM that compile information from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials, social media, and more.

Market Share of Customer Relationship Management (CRM) products


At iDatalabs, we use sophisticated, patent-pending algorithms to track the use of various Customer Relationship Management (CRM) products and technologies. We track 90 products in the Customer Relationship Management (CRM) category, and have found 161,693 companies using these products.

Product Install base
(# of companies we found using this product)
Market Share (%)
Salesforce.com CRM 79,554 49%
Microsoft Dynamics CRM 16,124 9%
SAP CRM 5,769 < 5%
Siebel Customer Relationship Management (CRM) 4,375 < 5%
SugarCRM 4,108 < 5%
Infor CRM 3,208 < 5%
SalesLogix 3,139 < 5%
Swiftpage SalesLogix 2,890 < 5%
Verint 2,853 < 5%
Oracle CRM 2,796 < 5%
Amdocs 2,033 < 5%
ForeSee 1,852 < 5%
Sage CRM 1,750 < 5%
Zoho CRM 1,716 < 5%
Deltek Vision CRM 1,567 < 5%
Convergys 1,455 < 5%
Goldmine 1,409 < 5%
Veeva Systems 1,186 < 5%
Oracle Sales 1,172 < 5%
IBM Tealeaf 1,170 < 5%
Vtiger 1,104 < 5%
PeopleSoft CRM 1,050 < 5%
Salesforce.com Sales Cloud 1,025 < 5%
Pipedrive 856 < 5%
Oracle RightNow 833 < 5%
Agile CRM 798 < 5%
ClearSlide 781 < 5%
NetSuite CRM 735 < 5%
Oracle CRM On Demand 702 < 5%
Base CRM 695 < 5%
Insightly 691 < 5%
ContactUs.com 673 < 5%
Siebel Sales 649 < 5%
Talisma 618 < 5%
eGain 526 < 5%
ONTRAPORT 522 < 5%
InsideView 502 < 5%
Medallia 496 < 5%
RainKing 439 < 5%
Chordiant 376 < 5%
Velocify 370 < 5%
Conga 365 < 5%
Gigya 359 < 5%
Oracle Sales Cloud 317 < 5%
Lead411 270 < 5%
Maximizer Software 269 < 5%
WalkMe 269 < 5%
SalesLoft 254 < 5%
HubSpot CRM 251 < 5%
InsideSales.com 245 < 5%
Maximizer CRM 245 < 5%
KANA Software 244 < 5%
Oracle Interaction Center 228 < 5%
Gainsight 221 < 5%
Salesforce Quote-to-Cash 220 < 5%
MindTouch 215 < 5%
Satmetrix 180 < 5%
Datalicious 178 < 5%
Oracle Fusion CRM 164 < 5%
GreenRope 164 < 5%
SAP Interaction Center 158 < 5%
TargetX 139 < 5%
Talisma CRM 136 < 5%
Thunderhead 133 < 5%
Tigerpaw Software 130 < 5%
Pivotal CRM 129 < 5%
Lytics 127 < 5%
Lithium Platform 125 < 5%
eptica 119 < 5%
LexisNexis InterAction 116 < 5%
Infor Epiphany Marketing 115 < 5%
CapsuleCRM 103 < 5%
Oncontact 88 < 5%
Pega CRM 88 < 5%
Infor Epiphany CRM Enterprise 75 < 5%
Selligent 69 < 5%
Outreach.io 61 < 5%
Ciboodle 60 < 5%
RocketBolt 58 < 5%
CA Insight 57 < 5%
PeopleSoft Sales 55 < 5%
Microsoft Customer Care Framework 53 < 5%
IBM Unica Leads 49 < 5%
Saratoga CRM 44 < 5%
CRMnext 37 < 5%
JD Edwards Sales Order Management 31 < 5%
CiviCRM 30 < 5%
Zoho Survey 30 < 5%
PandaDoc 29 < 5%
Sellsy 24 < 5%