Customer Relationship Management (CRM) products

148,177 Companies

What is Customer Relationship Management (CRM)?


Customer relationship management (CRM) is an approach to managing a company's interaction with current and potential future customers. The CRM approach tries to analyse data about customers' history with a company, to improve business relationships with customers, specifically focusing on customer retention, and ultimately to drive sales growth. An important aspect of the CRM approach is the systems of CRM that compile information from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials, social media, and more.

Market Share of Customer Relationship Management (CRM) products


At iDatalabs, we use sophisticated, patent-pending algorithms to track the use of various Customer Relationship Management (CRM) products and technologies. We track 93 products in the Customer Relationship Management (CRM) category, and have found 148,177 companies using these products.

Customer Relationship Management (CRM)
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148,177
Companies using Customer Relationship Management (CRM)
Customer Relationship Management (CRM)

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Get targeted set of companies that use Customer Relationship Management (CRM) products

Product Install base
(# of companies we found using this product)
Market Share (%)
Salesforce.com CRM 75,238 50%
Microsoft Dynamics CRM 14,358 9%
SAP CRM 5,016 < 5%
Siebel Customer Relationship Management (CRM) 3,671 < 5%
SugarCRM 3,636 < 5%
Infor CRM 2,840 < 5%
SalesLogix 2,777 < 5%
Swiftpage SalesLogix 2,572 < 5%
Verint 2,441 < 5%
Oracle CRM 2,328 < 5%
ForeSee 1,694 < 5%
Amdocs 1,615 < 5%
Zoho CRM 1,558 < 5%
Sage CRM 1,536 < 5%
Deltek Vision CRM 1,413 < 5%
Goldmine 1,298 < 5%
Convergys 1,209 < 5%
IBM Tealeaf 1,091 < 5%
Agile CRM 1,021 < 5%
Vtiger 1,017 < 5%
Pipedrive 956 < 5%
Oracle Sales 902 < 5%
Veeva Systems 886 < 5%
PeopleSoft CRM 847 < 5%
ClearSlide 794 < 5%
Salesforce.com Sales Cloud 772 < 5%
Oracle RightNow 734 < 5%
NetSuite CRM 733 < 5%
Insightly 690 < 5%
Base CRM 657 < 5%
ContactUs.com 615 < 5%
ONTRAPORT 605 < 5%
Oracle CRM On Demand 586 < 5%
Talisma 546 < 5%
Siebel Sales 528 < 5%
Medallia 501 < 5%
eGain 438 < 5%
InsideView 343 < 5%
Velocify 338 < 5%
Gigya 337 < 5%
Conga 325 < 5%
Chordiant 304 < 5%
RainKing 301 < 5%
SalesLoft 264 < 5%
HubSpot CRM 260 < 5%
Maximizer Software 259 < 5%
Gainsight 256 < 5%
Maximizer CRM 232 < 5%
Oracle Sales Cloud 232 < 5%
Salesforce Quote-to-Cash 215 < 5%
KANA Software 213 < 5%
Lytics 201 < 5%
InsideSales.com 200 < 5%
MindTouch 193 < 5%
WalkMe 193 < 5%
GreenRope 176 < 5%
Veeva CRM 172 < 5%
Satmetrix 166 < 5%
Oracle Interaction Center 164 < 5%
Lead411 158 < 5%
TargetX 152 < 5%
eptica 137 < 5%
SAP Interaction Center 123 < 5%
Talisma CRM 123 < 5%
Datalicious 119 < 5%
Oracle Fusion CRM 115 < 5%
SalesforceIQ CRM 114 < 5%
Pivotal CRM 113 < 5%
Thunderhead 113 < 5%
Lithium Platform 112 < 5%
Tigerpaw Software 111 < 5%
LexisNexis InterAction 108 < 5%
CapsuleCRM 106 < 5%
Selligent 96 < 5%
Maritz 94 < 5%
Infor Epiphany Marketing 87 < 5%
Outreach.io 86 < 5%
Oncontact 84 < 5%
Pega CRM 64 < 5%
RocketBolt 56 < 5%
Ciboodle 55 < 5%
PipelineDeals 49 < 5%
Saratoga CRM 46 < 5%
IBM Unica Leads 41 < 5%
Microsoft Customer Care Framework 36 < 5%
CA Insight 34 < 5%
CRMnext 33 < 5%
PeopleSoft Sales 30 < 5%
Zoho Survey 29 < 5%
PandaDoc 24 < 5%
JD Edwards Sales Order Management 23 < 5%
CiviCRM 23 < 5%
Sellsy 20 < 5%