Customer Relationship Management (CRM) products

154,222 Companies

What is Customer Relationship Management (CRM)?


Customer relationship management (CRM) is an approach to managing a company's interaction with current and potential future customers. The CRM approach tries to analyse data about customers' history with a company, to improve business relationships with customers, specifically focusing on customer retention, and ultimately to drive sales growth. An important aspect of the CRM approach is the systems of CRM that compile information from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials, social media, and more.

Market Share of Customer Relationship Management (CRM) products


At iDatalabs, we use sophisticated, patent-pending algorithms to track the use of various Customer Relationship Management (CRM) products and technologies. We track 41 products in the Customer Relationship Management (CRM) category, and have found 154,222 companies using these products.

Product Install base
(# of companies we found using this product)
Market Share (%)
Salesforce.com CRM 84,157 54%
Microsoft Dynamics CRM 16,840 10%
SAP CRM 6,216 < 5%
Siebel Customer Relationship Management (CRM) 4,711 < 5%
SugarCRM 4,335 < 5%
Infor CRM 3,401 < 5%
SalesLogix 3,313 < 5%
Swiftpage SalesLogix 3,063 < 5%
Verint 2,975 < 5%
Oracle CRM 2,920 < 5%
Amdocs 2,013 < 5%
ForeSee 1,957 < 5%
Sage CRM 1,722 < 5%
Deltek Vision CRM 1,457 < 5%
Goldmine 1,403 < 5%
Oracle Sales 1,159 < 5%
Veeva Systems 1,096 < 5%
PeopleSoft CRM 1,054 < 5%
Salesforce.com Sales Cloud 959 < 5%
Oracle RightNow 897 < 5%
Pipedrive 821 < 5%
ClearSlide 770 < 5%
NetSuite CRM 709 < 5%
Oracle CRM On Demand 706 < 5%
Siebel Sales 680 < 5%
Base CRM 678 < 5%
Insightly 641 < 5%
Talisma 597 < 5%
eGain 504 < 5%
Medallia 464 < 5%
RainKing 389 < 5%
Velocify 322 < 5%
Maximizer Software 238 < 5%
MindTouch 224 < 5%
Oracle Fusion CRM 164 < 5%
SAP Interaction Center 158 < 5%
Pivotal CRM 126 < 5%
Tigerpaw Software 113 < 5%
LexisNexis InterAction 110 < 5%
Infor Epiphany CRM Enterprise 81 < 5%
Oncontact 79 < 5%