Customer Relationship Management (CRM) products

135,918 Companies

What is Customer Relationship Management (CRM)?


Customer relationship management (CRM) is an approach to managing a company's interaction with current and potential future customers. The CRM approach tries to analyse data about customers' history with a company, to improve business relationships with customers, specifically focusing on customer retention, and ultimately to drive sales growth. An important aspect of the CRM approach is the systems of CRM that compile information from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials, social media, and more.

Market Share of Customer Relationship Management (CRM) products


At iDatalabs, we use sophisticated, patent-pending algorithms to track the use of various Customer Relationship Management (CRM) products and technologies. We track 91 products in the Customer Relationship Management (CRM) category, and have found 135,918 companies using these products.

Product Install base
(# of companies we found using this product)
Market Share (%)
Salesforce.com CRM 69,412 51%
Microsoft Dynamics CRM 13,052 9%
SAP CRM 4,459 < 5%
SugarCRM 3,373 < 5%
Siebel Customer Relationship Management (CRM) 3,350 < 5%
Infor CRM 2,667 < 5%
SalesLogix 2,615 < 5%
Swiftpage SalesLogix 2,420 < 5%
Verint 2,241 < 5%
Oracle CRM 2,172 < 5%
ForeSee 1,822 < 5%
Zoho CRM 1,454 < 5%
Amdocs 1,449 < 5%
Sage CRM 1,438 < 5%
Deltek Vision CRM 1,334 < 5%
Goldmine 1,216 < 5%
IBM Tealeaf 1,127 < 5%
Convergys 1,111 < 5%
Vtiger 935 < 5%
Oracle Sales 818 < 5%
Veeva Systems 789 < 5%
PeopleSoft CRM 781 < 5%
Pipedrive 765 < 5%
Agile CRM 726 < 5%
ClearSlide 669 < 5%
Oracle RightNow 668 < 5%
Salesforce.com Sales Cloud 650 < 5%
ContactUs.com 634 < 5%
Insightly 625 < 5%
Base CRM 615 < 5%
NetSuite CRM 578 < 5%
Oracle CRM On Demand 557 < 5%
Talisma 512 < 5%
ONTRAPORT 498 < 5%
Siebel Sales 485 < 5%
Medallia 448 < 5%
eGain 390 < 5%
InsideView 333 < 5%
Velocify 320 < 5%
Gigya 308 < 5%
Conga 295 < 5%
Chordiant 279 < 5%
RainKing 274 < 5%
WalkMe 256 < 5%
Maximizer Software 243 < 5%
Maximizer CRM 223 < 5%
HubSpot CRM 216 < 5%
SalesLoft 213 < 5%
Oracle Sales Cloud 210 < 5%
KANA Software 194 < 5%
Gainsight 190 < 5%
InsideSales.com 187 < 5%
MindTouch 183 < 5%
Datalicious 173 < 5%
Salesforce Quote-to-Cash 160 < 5%
Oracle Interaction Center 149 < 5%
Lead411 149 < 5%
GreenRope 148 < 5%
Satmetrix 145 < 5%
TargetX 140 < 5%
eptica 135 < 5%
Lytics 121 < 5%
Talisma CRM 115 < 5%
SAP Interaction Center 110 < 5%
Pivotal CRM 106 < 5%
Lithium Platform 106 < 5%
Oracle Fusion CRM 104 < 5%
Tigerpaw Software 103 < 5%
CapsuleCRM 98 < 5%
LexisNexis InterAction 96 < 5%
Thunderhead 91 < 5%
Infor Epiphany Marketing 84 < 5%
Maritz 83 < 5%
Oncontact 74 < 5%
Selligent 69 < 5%
Infor Epiphany CRM Enterprise 58 < 5%
Pega CRM 54 < 5%
Outreach.io 51 < 5%
RocketBolt 51 < 5%
Ciboodle 46 < 5%
Saratoga CRM 39 < 5%
IBM Unica Leads 36 < 5%
Microsoft Customer Care Framework 32 < 5%
CA Insight 31 < 5%
PeopleSoft Sales 30 < 5%
CRMnext 30 < 5%
CiviCRM 29 < 5%
Zoho Survey 27 < 5%
PandaDoc 24 < 5%
Sellsy 22 < 5%
JD Edwards Sales Order Management 20 < 5%