Customer Relationship Management (CRM) products

146,882 Companies

What is Customer Relationship Management (CRM)?


Customer relationship management (CRM) is an approach to managing a company's interaction with current and potential future customers. The CRM approach tries to analyse data about customers' history with a company, to improve business relationships with customers, specifically focusing on customer retention, and ultimately to drive sales growth. An important aspect of the CRM approach is the systems of CRM that compile information from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials, social media, and more.

Market Share of Customer Relationship Management (CRM) products


At iDatalabs, we use sophisticated, patent-pending algorithms to track the use of various Customer Relationship Management (CRM) products and technologies. We track 93 products in the Customer Relationship Management (CRM) category, and have found 146,882 companies using these products.

Customer Relationship Management (CRM)
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146,882
Companies using Customer Relationship Management (CRM)
Customer Relationship Management (CRM)

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Get targeted set of companies that use Customer Relationship Management (CRM) products

Product Install base
(# of companies we found using this product)
Market Share (%)
Salesforce.com CRM 74,956 51%
Microsoft Dynamics CRM 14,218 9%
SAP CRM 4,990 < 5%
Siebel Customer Relationship Management (CRM) 3,663 < 5%
SugarCRM 3,616 < 5%
Infor CRM 2,827 < 5%
SalesLogix 2,767 < 5%
Swiftpage SalesLogix 2,561 < 5%
Verint 2,414 < 5%
Oracle CRM 2,315 < 5%
ForeSee 1,694 < 5%
Amdocs 1,611 < 5%
Zoho CRM 1,531 < 5%
Sage CRM 1,524 < 5%
Deltek Vision CRM 1,389 < 5%
Goldmine 1,267 < 5%
Convergys 1,206 < 5%
IBM Tealeaf 1,022 < 5%
Agile CRM 1,022 < 5%
Vtiger 1,010 < 5%
Pipedrive 926 < 5%
Oracle Sales 888 < 5%
Veeva Systems 858 < 5%
PeopleSoft CRM 845 < 5%
ClearSlide 786 < 5%
Oracle RightNow 729 < 5%
Salesforce.com Sales Cloud 720 < 5%
Insightly 675 < 5%
Base CRM 650 < 5%
NetSuite CRM 621 < 5%
ContactUs.com 615 < 5%
ONTRAPORT 605 < 5%
Oracle CRM On Demand 584 < 5%
Talisma 544 < 5%
Siebel Sales 525 < 5%
Medallia 482 < 5%
eGain 433 < 5%
InsideView 337 < 5%
Gigya 333 < 5%
Velocify 332 < 5%
Conga 317 < 5%
Chordiant 303 < 5%
RainKing 290 < 5%
Maximizer Software 253 < 5%
SalesLoft 241 < 5%
HubSpot CRM 237 < 5%
Maximizer CRM 231 < 5%
Gainsight 228 < 5%
Oracle Sales Cloud 226 < 5%
KANA Software 213 < 5%
Lytics 199 < 5%
InsideSales.com 193 < 5%
WalkMe 193 < 5%
MindTouch 191 < 5%
Salesforce Quote-to-Cash 186 < 5%
GreenRope 176 < 5%
Veeva CRM 162 < 5%
Satmetrix 159 < 5%
Oracle Interaction Center 158 < 5%
Lead411 157 < 5%
TargetX 149 < 5%
eptica 137 < 5%
Talisma CRM 123 < 5%
SAP Interaction Center 119 < 5%
Datalicious 119 < 5%
Pivotal CRM 113 < 5%
Thunderhead 113 < 5%
Oracle Fusion CRM 113 < 5%
Tigerpaw Software 111 < 5%
Lithium Platform 111 < 5%
SalesforceIQ CRM 111 < 5%
LexisNexis InterAction 106 < 5%
CapsuleCRM 105 < 5%
Maritz 91 < 5%
Infor Epiphany Marketing 87 < 5%
Oncontact 77 < 5%
Selligent 69 < 5%
Outreach.io 67 < 5%
Pega CRM 61 < 5%
RocketBolt 56 < 5%
Ciboodle 55 < 5%
PipelineDeals 48 < 5%
Saratoga CRM 46 < 5%
IBM Unica Leads 41 < 5%
Microsoft Customer Care Framework 36 < 5%
CA Insight 33 < 5%
CRMnext 33 < 5%
PeopleSoft Sales 30 < 5%
Zoho Survey 29 < 5%
JD Edwards Sales Order Management 23 < 5%
PandaDoc 23 < 5%
CiviCRM 23 < 5%
Sellsy 20 < 5%