Customer Service Management products and their install base

Customer Service Management products

144,074 Companies

What is Customer Service Management?


Customer service is the provision of service to customers before, during and after a purchase. Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.

Market Share of Customer Service Management products


At iDatalabs, we use sophisticated, patent-pending algorithms to track the use of various Customer Service Management products and technologies. We track 88 products in the Customer Service Management category, and have found 144,074 companies using these products.

Customer Service Management
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144,074
Companies using Customer Service Management
Customer Service Management

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Get targeted set of companies that use Customer Service Management products

Product Install base
(# of companies we found using this product)
Market Share (%)
Zendesk 39,339 27%
LiveChat 13,587 9%
tawk.to 13,265 9%
LivePerson 12,014 8%
Freshdesk 8,460 < 5%
inSided 5,687 < 5%
Pure Chat 4,082 < 5%
UserVoice 3,193 < 5%
BoldChat 2,963 < 5%
OneSignal 2,839 < 5%
Salesforce.com Desk.com 2,529 < 5%
Provide Support 2,471 < 5%
HelpScout 2,403 < 5%
LiveZilla 2,189 < 5%
Salesforce.com Service Cloud 2,147 < 5%
ApexChat 2,010 < 5%
Qualaroo 2,000 < 5%
Drift 1,876 < 5%
Smartsupp 1,657 < 5%
Intercom 1,595 < 5%
ClickDesk 1,523 < 5%
Kayako 1,368 < 5%
LiveHelpNow 1,260 < 5%
WhosOn 846 < 5%
WebsiteAlive 742 < 5%
HP ServiceCenter 689 < 5%
LiveAgent 613 < 5%
OceanX 580 < 5%
Oracle Service Cloud (formerly RightNow) 570 < 5%
JIRA Service Desk 554 < 5%
LiveText 454 < 5%
Parature 425 < 5%
Usabilla 412 < 5%
iAdvize 405 < 5%
GrooveHQ 392 < 5%
Crisp 389 < 5%
OpinionLab 366 < 5%
ServiceMax 340 < 5%
HappyFox Chat 335 < 5%
TeamSupport 274 < 5%
Live2Support 273 < 5%
Vovici 262 < 5%
UserEcho 246 < 5%
SAP Warranty and Claim Management 237 < 5%
Corrigo 215 < 5%
OnlineChatCenters 213 < 5%
Slaask 198 < 5%
Survicate 191 < 5%
TurnTo 184 < 5%
WennSoft 179 < 5%
SAP Service Parts 159 < 5%
Astute Solutions 154 < 5%
ClickSoftware 153 < 5%
iZooto 143 < 5%
Oracle InQuira 139 < 5%
Servigistics 136 < 5%
Velaro 128 < 5%
CometChat 126 < 5%
Casengo 126 < 5%
NetSupport 124 < 5%
LeadChat 124 < 5%
Free Call 116 < 5%
Oracle Field Service 109 < 5%
Live Chat 3 108 < 5%
HelpSpot 93 < 5%
Inline Manual 90 < 5%
Vivocha 88 < 5%
Helpshift 78 < 5%
Astea 75 < 5%
Agiloft 71 < 5%
Wootric 65 < 5%
Bontact 55 < 5%
Siebel Field Service 53 < 5%
Synthetix 51 < 5%
VanillaSoft 46 < 5%
Oracle Teleservice 45 < 5%
CA Business Service Insight 36 < 5%
Altocloud 36 < 5%
SatisMeter 36 < 5%
Akio 36 < 5%
PROONTO 35 < 5%
HeyBubble 34 < 5%
interakt 32 < 5%
PhaseWare 29 < 5%
Copiny 28 < 5%
InMoment 26 < 5%
Whatfix 26 < 5%
Helpjuice 24 < 5%