Customer Service Management products

70,446 Companies

What is Customer Service Management?


Customer service is the provision of service to customers before, during and after a purchase. Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.

Market Share of Customer Service Management products


At iDatalabs, we use sophisticated, patent-pending algorithms to track the use of various Customer Service Management products and technologies. We track 28 products in the Customer Service Management category, and have found 70,446 companies using these products.

Product Install base
(# of companies we found using this product)
Market Share (%)
Zendesk 31,443 44%
LivePerson 12,870 18%
Freshdesk 7,730 10%
Salesforce.com Desk.com 2,768 < 5%
Salesforce.com Service Cloud 2,523 < 5%
UserVoice 2,444 < 5%
HelpScout 1,811 < 5%
Kayako 1,523 < 5%
Intercom 1,344 < 5%
HP ServiceCenter 1,003 < 5%
Usabilla 575 < 5%
Parature 568 < 5%
OpinionLab 507 < 5%
ServiceMax 457 < 5%
LiveText 372 < 5%
Vovici 357 < 5%
SAP Warranty and Claim Management 273 < 5%
Corrigo 241 < 5%
WennSoft 239 < 5%
Oracle InQuira 221 < 5%
Velaro 209 < 5%
Servigistics 207 < 5%
SAP Service Parts 185 < 5%
NetSupport 139 < 5%
Oracle Field Service 134 < 5%
Astute Solutions 117 < 5%
Siebel Field Service 97 < 5%
UserEcho 89 < 5%