Customer Service Management products

131,189 Companies

What is Customer Service Management?


Customer service is the provision of service to customers before, during and after a purchase. Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.

Market Share of Customer Service Management products


At iDatalabs, we use sophisticated, patent-pending algorithms to track the use of various Customer Service Management products and technologies. We track 73 products in the Customer Service Management category, and have found 131,189 companies using these products.

Product Install base
(# of companies we found using this product)
Market Share (%)
Zendesk 32,561 24%
LiveChat 13,602 10%
tawk.to 13,297 10%
LivePerson 12,057 9%
Freshdesk 8,219 6%
Pure Chat 4,630 < 5%
BoldChat 3,395 < 5%
OneSignal 2,850 < 5%
Provide Support 2,813 < 5%
UserVoice 2,729 < 5%
LiveZilla 2,650 < 5%
Salesforce.com Desk.com 2,477 < 5%
Qualaroo 2,425 < 5%
HelpScout 2,391 < 5%
Salesforce.com Service Cloud 2,026 < 5%
ApexChat 2,021 < 5%
Drift 1,870 < 5%
ClickDesk 1,751 < 5%
Smartsupp 1,663 < 5%
Intercom 1,596 < 5%
LiveHelpNow 1,439 < 5%
Kayako 1,339 < 5%
WhosOn 984 < 5%
WebsiteAlive 858 < 5%
HP ServiceCenter 705 < 5%
LiveAgent 683 < 5%
iAdvize 469 < 5%
LiveText 455 < 5%
Parature 424 < 5%
HappyFox Chat 413 < 5%
Usabilla 412 < 5%
GrooveHQ 395 < 5%
Crisp 392 < 5%
OpinionLab 357 < 5%
Live2Support 316 < 5%
ServiceMax 309 < 5%
Vovici 265 < 5%
Slaask 234 < 5%
SAP Warranty and Claim Management 231 < 5%
OnlineChatCenters 212 < 5%
Corrigo 206 < 5%
Survicate 197 < 5%
TurnTo 187 < 5%
WennSoft 175 < 5%
CometChat 165 < 5%
LeadChat 149 < 5%
Casengo 149 < 5%
iZooto 143 < 5%
Oracle InQuira 141 < 5%
Astute Solutions 137 < 5%
Servigistics 134 < 5%
SAP Service Parts 128 < 5%
Velaro 126 < 5%
Free Call 117 < 5%
NetSupport 116 < 5%
Vivocha 99 < 5%
Oracle Field Service 95 < 5%
Inline Manual 91 < 5%
UserEcho 88 < 5%
Bontact 70 < 5%
Wootric 64 < 5%
Siebel Field Service 59 < 5%
interakt 49 < 5%
Altocloud 47 < 5%
Astea 45 < 5%
VanillaSoft 45 < 5%
Oracle Teleservice 44 < 5%
CA Business Service Insight 40 < 5%
PROONTO 36 < 5%
HeyBubble 36 < 5%
SatisMeter 36 < 5%
Copiny 32 < 5%
InMoment 28 < 5%