Customer Service Management products

109,991 Companies

What is Customer Service Management?


Customer service is the provision of service to customers before, during and after a purchase. Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.

Market Share of Customer Service Management products


At iDatalabs, we use sophisticated, patent-pending algorithms to track the use of various Customer Service Management products and technologies. We track 73 products in the Customer Service Management category, and have found 109,991 companies using these products.

Product Install base
(# of companies we found using this product)
Market Share (%)
Zendesk 28,074 25%
LivePerson 11,346 10%
tawk.to 10,208 9%
LiveChat 10,116 9%
Freshdesk 7,013 6%
Pure Chat 3,851 < 5%
BoldChat 2,878 < 5%
Salesforce.com Desk.com 2,594 < 5%
Salesforce.com Service Cloud 2,376 < 5%
Provide Support 2,335 < 5%
UserVoice 2,063 < 5%
LiveZilla 2,029 < 5%
Qualaroo 1,843 < 5%
ApexChat 1,677 < 5%
HelpScout 1,592 < 5%
OneSignal 1,562 < 5%
ClickDesk 1,515 < 5%
Kayako 1,395 < 5%
Intercom 1,252 < 5%
LiveHelpNow 1,215 < 5%
Smartsupp 1,210 < 5%
Drift 1,089 < 5%
HP ServiceCenter 896 < 5%
WhosOn 787 < 5%
WebsiteAlive 734 < 5%
Parature 508 < 5%
LiveAgent 501 < 5%
Usabilla 471 < 5%
ServiceMax 431 < 5%
OpinionLab 430 < 5%
GrooveHQ 387 < 5%
HappyFox Chat 340 < 5%
iAdvize 334 < 5%
Vovici 332 < 5%
Live2Support 263 < 5%
LiveText 255 < 5%
SAP Warranty and Claim Management 250 < 5%
Corrigo 223 < 5%
WennSoft 222 < 5%
Crisp 208 < 5%
OnlineChatCenters 207 < 5%
Oracle InQuira 201 < 5%
Servigistics 190 < 5%
Velaro 183 < 5%
Slaask 182 < 5%
SAP Service Parts 171 < 5%
TurnTo 151 < 5%
Astute Solutions 147 < 5%
Survicate 141 < 5%
Casengo 132 < 5%
LeadChat 128 < 5%
NetSupport 127 < 5%
Oracle Field Service 127 < 5%
CometChat 110 < 5%
iZooto 108 < 5%
Siebel Field Service 86 < 5%
Vivocha 86 < 5%
UserEcho 72 < 5%
Free Call 67 < 5%
Bontact 63 < 5%
Oracle Teleservice 61 < 5%
Astea 51 < 5%
Wootric 49 < 5%
CA Business Service Insight 48 < 5%
Altocloud 45 < 5%
VanillaSoft 43 < 5%
Inline Manual 42 < 5%
interakt 37 < 5%
HeyBubble 35 < 5%
PROONTO 27 < 5%
SatisMeter 27 < 5%
InMoment 23 < 5%
Copiny 19 < 5%