Customer Service Management products

127,931 Companies

What is Customer Service Management?


Customer service is the provision of service to customers before, during and after a purchase. Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.

Market Share of Customer Service Management products


At iDatalabs, we use sophisticated, patent-pending algorithms to track the use of various Customer Service Management products and technologies. We track 77 products in the Customer Service Management category, and have found 127,931 companies using these products.

Customer Service Management
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127,931
Companies using Customer Service Management
Customer Service Management

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Get targeted set of companies that use Customer Service Management products

Product Install base
(# of companies we found using this product)
Market Share (%)
Zendesk 32,662 25%
LiveChat 13,602 10%
tawk.to 13,297 10%
LivePerson 12,057 9%
Freshdesk 8,234 6%
Pure Chat 4,091 < 5%
BoldChat 2,976 < 5%
OneSignal 2,850 < 5%
Salesforce.com Desk.com 2,488 < 5%
Provide Support 2,486 < 5%
HelpScout 2,391 < 5%
LiveZilla 2,212 < 5%
UserVoice 2,160 < 5%
Salesforce.com Service Cloud 2,049 < 5%
ApexChat 2,021 < 5%
Qualaroo 1,996 < 5%
Drift 1,870 < 5%
Smartsupp 1,663 < 5%
Intercom 1,596 < 5%
ClickDesk 1,522 < 5%
Kayako 1,340 < 5%
LiveHelpNow 1,272 < 5%
WhosOn 847 < 5%
WebsiteAlive 744 < 5%
HP ServiceCenter 705 < 5%
LiveAgent 611 < 5%
LiveText 455 < 5%
Parature 424 < 5%
Usabilla 412 < 5%
iAdvize 406 < 5%
GrooveHQ 395 < 5%
Crisp 392 < 5%
OpinionLab 361 < 5%
HappyFox Chat 338 < 5%
ServiceMax 316 < 5%
Live2Support 281 < 5%
Vovici 265 < 5%
SAP Warranty and Claim Management 234 < 5%
OnlineChatCenters 212 < 5%
Corrigo 206 < 5%
Slaask 198 < 5%
Survicate 197 < 5%
TurnTo 187 < 5%
WennSoft 175 < 5%
Oracle Service Cloud (formerly RightNow) 164 < 5%
JIRA Service Desk 144 < 5%
iZooto 143 < 5%
Oracle InQuira 141 < 5%
Astute Solutions 138 < 5%
Servigistics 134 < 5%
SAP Service Parts 130 < 5%
Velaro 126 < 5%
LeadChat 126 < 5%
CometChat 125 < 5%
Casengo 123 < 5%
Free Call 117 < 5%
NetSupport 116 < 5%
Oracle Field Service 96 < 5%
Inline Manual 91 < 5%
Vivocha 89 < 5%
UserEcho 88 < 5%
Wootric 64 < 5%
Siebel Field Service 59 < 5%
Bontact 53 < 5%
Astea 46 < 5%
VanillaSoft 45 < 5%
Oracle Teleservice 44 < 5%
CA Business Service Insight 40 < 5%
Altocloud 40 < 5%
PROONTO 36 < 5%
SatisMeter 36 < 5%
interakt 33 < 5%
HeyBubble 33 < 5%
inSided 32 < 5%
Copiny 28 < 5%
PhaseWare 28 < 5%
InMoment 27 < 5%