Customer Service Management products

1,610,953 Companies

What is Customer Service Management?


Customer service is the provision of service to customers before, during and after a purchase. Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.

Market Share of Customer Service Management products


At enlyft, we use sophisticated, patent-pending algorithms to track the use of various Customer Service Management products and technologies. We track 278 products in the Customer Service Management category, and have found 1,610,953 companies using these products.

Customer Service Management
Customer Service Management
1,610,953
Companies using Customer Service Management
Customer Service Management
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    Delivery in one day or less.
    Product Install base
    # of companies we found using this product
    Market Share
    tawk.to 276,003 17%
    Zendesk 183,225 11%
    Zendesk Chat 131,555 8%
    Tidio Live Chat 129,151 8%
    LiveChat 90,092 < 5%
    OneSignal 76,735 < 5%
    Jivochat 63,682 < 5%
    Zoho SalesIQ 49,151 < 5%
    Intercom 46,548 < 5%
    Freshdesk 45,949 < 5%
    Smartsupp 32,854 < 5%
    Drift 30,477 < 5%
    Crisp 30,133 < 5%
    Fullstory 29,277 < 5%
    Pure Chat 26,406 < 5%
    Olark 25,179 < 5%
    LivePerson 19,385 < 5%
    Social Intents 19,353 < 5%
    HelpScout 18,176 < 5%
    Qualtrics 18,088 < 5%
    MyLiveChat 15,355 < 5%
    Chatra 13,981 < 5%
    ConnectWise 13,666 < 5%
    Inline Manual 8,757 < 5%
    iPerceptions 8,414 < 5%
    Free Call 7,268 < 5%
    Woopra 7,204 < 5%
    Salesforce.com Service Cloud 6,709 < 5%
    Salesforce Live Chat 6,478 < 5%
    Meiqia 6,068 < 5%
    ApexChat 5,793 < 5%
    LiveZilla 5,791 < 5%
    Ngage Live Chat 5,574 < 5%
    LiveAgent 5,286 < 5%
    BoldChat 5,203 < 5%
    SnapEngage 4,908 < 5%
    Reamaze 4,885 < 5%
    Formilla.com 4,818 < 5%
    Provide Support 4,813 < 5%
    Chameleon 4,750 < 5%
    iZooto 4,389 < 5%
    Comm100 4,340 < 5%
    Five9 4,224 < 5%
    ClickDesk 3,503 < 5%
    LiveHelpNow 3,408 < 5%
    UserVoice 3,395 < 5%
    Medallia 3,061 < 5%
    HappyFox Chat 2,669 < 5%
    Salesforce.com Desk.com 2,570 < 5%
    Userlike 2,550 < 5%
    Genesys 2,531 < 5%
    Kayako 2,521 < 5%
    GrooveHQ 2,509 < 5%
    Indicative 2,353 < 5%
    Chaport 2,327 < 5%
    Cisco Unified Contact Center Enterprise 2,286 < 5%
    Usabilla 2,254 < 5%
    Avaya Aura 2,190 < 5%
    Visitor Chat 2,187 < 5%
    inContact 2,108 < 5%
    Amazon Connect 1,944 < 5%
    Oracle Service Cloud (formerly RightNow) 1,935 < 5%
    SpeakPipe 1,927 < 5%
    Evergage 1,768 < 5%
    Braze 1,738 < 5%
    Smallchat 1,638 < 5%
    osTicket 1,612 < 5%
    Spredfast 1,489 < 5%
    UserTesting 1,467 < 5%
    Zoho Desk 1,467 < 5%
    SatisMeter 1,463 < 5%
    Accelo 1,342 < 5%
    HelpCrunch 1,330 < 5%
    Bontact 1,324 < 5%
    WebsiteAlive 1,316 < 5%
    WhosOn 1,247 < 5%
    iAdvize 1,245 < 5%
    Thunderhead 1,118 < 5%
    Kustomer 1,041 < 5%
    3CX Phone System 1,039 < 5%
    EasyVista 1,019 < 5%
    Confirmit 1,013 < 5%
    eGain 973 < 5%
    RedHelper 965 < 5%
    Microsoft Dynamics 365 for Customer Service 885 < 5%
    Movidesk 874 < 5%
    Microsoft Dynamics 365 for Field Service 852 < 5%
    Whatfix 850 < 5%
    ImBox 847 < 5%
    ServiceMax 785 < 5%
    LeadChat 746 < 5%
    Subiz 723 < 5%
    Slaask 708 < 5%
    ChurnZero 704 < 5%
    Livechatoo 632 < 5%
    Chatango 624 < 5%
    OpinionLab 617 < 5%
    Kommunicate 588 < 5%
    Live2Support 556 < 5%
    InformaCast 552 < 5%
    Cbox 546 < 5%
    RobinHQ 536 < 5%
    PureCloud 528 < 5%
    Talkdesk 522 < 5%
    IssueTrak 522 < 5%
    Satmetrix 483 < 5%
    Astute Solutions 470 < 5%
    ProProfs Knowledge Base Software 457 < 5%
    REVE Chat 427 < 5%
    GetFeedback 419 < 5%
    Click4Assistance 405 < 5%
    Wootric 400 < 5%
    OnlineChatCenters 399 < 5%
    SAP Service Parts 393 < 5%
    ClickSoftware 393 < 5%
    TeamSupport 382 < 5%
    inSided 381 < 5%
    Pozvonim 378 < 5%
    HelpOnClick 358 < 5%
    Astute Knowledge 330 < 5%
    SAP Contact Center 327 < 5%
    EC Concier 323 < 5%
    Powerfront 315 < 5%
    Servigistics 314 < 5%
    Helpshift 304 < 5%
    CometChat 297 < 5%
    Parature 290 < 5%
    Casengo 289 < 5%
    MindTouch 286 < 5%
    Oracle Interaction Center 281 < 5%
    UserEcho 265 < 5%
    Creative Virtual 264 < 5%
    Kundo 257 < 5%
    Noble Systems 252 < 5%
    Inbenta 241 < 5%
    Planhat 238 < 5%
    SAP Field Service 237 < 5%
    Oracle InQuira 235 < 5%
    Velaro 232 < 5%
    Aspect Call Center 206 < 5%
    Oracle Utilities Opower 204 < 5%
    ClientSuccess 201 < 5%
    HelpSpot 196 < 5%
    Vivocha 189 < 5%
    Genesys PureEngage 181 < 5%
    Lime Talk 179 < 5%
    InMoment 167 < 5%
    Chatroll 152 < 5%
    Repsly 141 < 5%
    Vee24 Platform 137 < 5%
    Orlo 133 < 5%
    Siebel Field Service 128 < 5%
    SMARTASSISTANT 128 < 5%
    CloudIM 126 < 5%
    Clickatell 126 < 5%
    Apptentive 120 < 5%
    Totango 111 < 5%
    Strikedeck 108 < 5%
    Enghouse Interactive 106 < 5%
    Telax 104 < 5%
    AskNicely 103 < 5%
    ScreenSteps 103 < 5%
    Talkus 102 < 5%
    AnswerDash 93 < 5%
    mHelpDesk 90 < 5%
    Vocalcom 88 < 5%
    Upscope 86 < 5%
    Aircall 85 < 5%
    PhaseWare 84 < 5%
    ChatBeacon 83 < 5%
    Enchant 83 < 5%
    DIMO Maint 82 < 5%
    ServiceM8 80 < 5%
    freshcaller 80 < 5%
    PhoneBurner 75 < 5%
    ECi e-automate 75 < 5%
    Synthetix 74 < 5%
    Bright Pattern 73 < 5%
    Helpjuice 71 < 5%
    Groupboard 69 < 5%
    UserIQ 69 < 5%
    Solidus eCare 69 < 5%
    DialSource 66 < 5%
    Zenput 62 < 5%
    IPscape 60 < 5%
    Vovici 60 < 5%
    LiveLOOK 55 < 5%
    RingDNA 54 < 5%
    Call-Em-All 53 < 5%
    Astea 53 < 5%
    KANA Enterprise 52 < 5%
    UseResponse 50 < 5%
    SAP Warranty and Claim Management 49 < 5%
    Altitude uCI 48 < 5%
    Natero 47 < 5%
    HeyBubble 44 < 5%
    IFS Field Service Management 43 < 5%
    PROONTO 43 < 5%
    Convoso 42 < 5%
    Ninchat 42 < 5%
    Exotel 42 < 5%
    Upaknee 41 < 5%
    Chattermill 40 < 5%
    FLS VISITOUR 39 < 5%
    Wintac 38 < 5%
    AnswerHub 36 < 5%
    Morph.ai Customer Support 35 < 5%
    Magentrix 34 < 5%
    Click2Coach 33 < 5%
    Aptean Respond 33 < 5%
    Nicereply 33 < 5%
    Videodesk 33 < 5%
    phpMyFAQ 32 < 5%
    Altocloud 32 < 5%
    Contaque 31 < 5%
    Teamwork Desk 31 < 5%
    ComputerTalk 31 < 5%
    Rhino Live Chat 30 < 5%
    interakt 30 < 5%
    Userlane 29 < 5%
    CxEngage 29 < 5%
    CustomerSure 29 < 5%
    Copiny 28 < 5%
    Jitbit Helpdesk 27 < 5%
    Percolate 27 < 5%
    Eureka 25 < 5%
    Tellme Networks 25 < 5%
    Contact Center Portal 25 < 5%
    Vision Helpdesk 24 < 5%
    KUBRA 23 < 5%
    freshsuccess 23 < 5%
    Hotline 22 < 5%
    Ring.io 22 < 5%
    TeleTech 21 < 5%
    ServiceBridge 21 < 5%
    Poimapper 21 < 5%
    Cogito 21 < 5%
    Verint Express 20 < 5%
    Custify 19 < 5%
    Noble Outbound 18 < 5%
    Alive5 18 < 5%
    Aimsio 18 < 5%
    Field Squared 17 < 5%
    uContact 17 < 5%
    VoIP and Network Quality Manager 16 < 5%
    Touchpoint Dashboard 16 < 5%
    Modria 16 < 5%
    Clarabridge Engage 15 < 5%
    Qminder 15 < 5%
    Lifecycle Manager 15 < 5%
    Firefly 15 < 5%
    XenCALL 14 < 5%
    Coolfront 14 < 5%
    Smart Queue 14 < 5%
    ServiceLedger 14 < 5%
    Eclipse CMS 14 < 5%
    Discuss.io 13 < 5%
    Humach 13 < 5%
    Astute ePowerCenter 13 < 5%
    ChangeGear Service Desk 12 < 5%
    SpiceCSM 12 < 5%
    LiveTex 12 < 5%
    contactSPACE 12 < 5%
    ESC 11 < 5%
    DeskPRO 11 < 5%
    Respond.io 11 < 5%
    Customer Care 10 < 5%
    The Customer Factor 10 < 5%
    Outbound Calling API 10 < 5%
    Ringless Voicemail API 10 < 5%
    Forumbee 10 < 5%
    Callision Contact Center as a Service 10 < 5%
    NexxPhase 9 < 5%
    Live Chat 3 8 < 5%
    500friends 7 < 5%
    TouchStar Predictive Dialler 5 < 5%
    Akio 4 < 5%
    Agent.ai 2 < 5%

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