Customer Service Management products

128,415 Companies

What is Customer Service Management?


Customer service is the provision of service to customers before, during and after a purchase. Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.

Market Share of Customer Service Management products


At iDatalabs, we use sophisticated, patent-pending algorithms to track the use of various Customer Service Management products and technologies. We track 77 products in the Customer Service Management category, and have found 128,415 companies using these products.

Customer Service Management
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128,415
Companies using Customer Service Management
Customer Service Management

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Get targeted set of companies that use Customer Service Management products

Product Install base
(# of companies we found using this product)
Market Share (%)
Zendesk 32,881 25%
LiveChat 13,602 10%
tawk.to 13,297 10%
LivePerson 12,059 9%
Freshdesk 8,262 6%
Pure Chat 4,091 < 5%
BoldChat 2,976 < 5%
OneSignal 2,850 < 5%
Salesforce.com Desk.com 2,505 < 5%
Provide Support 2,486 < 5%
HelpScout 2,391 < 5%
LiveZilla 2,212 < 5%
UserVoice 2,160 < 5%
Salesforce.com Service Cloud 2,096 < 5%
ApexChat 2,021 < 5%
Qualaroo 1,996 < 5%
Drift 1,870 < 5%
Smartsupp 1,663 < 5%
Intercom 1,596 < 5%
ClickDesk 1,522 < 5%
Kayako 1,341 < 5%
LiveHelpNow 1,272 < 5%
WhosOn 847 < 5%
WebsiteAlive 744 < 5%
HP ServiceCenter 706 < 5%
LiveAgent 611 < 5%
LiveText 455 < 5%
Parature 426 < 5%
Usabilla 412 < 5%
iAdvize 406 < 5%
GrooveHQ 395 < 5%
Crisp 392 < 5%
OpinionLab 364 < 5%
HappyFox Chat 338 < 5%
ServiceMax 328 < 5%
Live2Support 281 < 5%
Vovici 267 < 5%
SAP Warranty and Claim Management 240 < 5%
Corrigo 214 < 5%
OnlineChatCenters 212 < 5%
Slaask 198 < 5%
Survicate 197 < 5%
JIRA Service Desk 197 < 5%
TurnTo 187 < 5%
Oracle Service Cloud (formerly RightNow) 183 < 5%
WennSoft 176 < 5%
Astute Solutions 145 < 5%
iZooto 143 < 5%
Oracle InQuira 142 < 5%
Servigistics 136 < 5%
SAP Service Parts 134 < 5%
Velaro 127 < 5%
LeadChat 126 < 5%
CometChat 125 < 5%
NetSupport 123 < 5%
Casengo 123 < 5%
Free Call 117 < 5%
Oracle Field Service 105 < 5%
UserEcho 91 < 5%
Inline Manual 91 < 5%
Vivocha 89 < 5%
Astea 75 < 5%
Wootric 64 < 5%
Siebel Field Service 59 < 5%
Bontact 53 < 5%
VanillaSoft 45 < 5%
Oracle Teleservice 44 < 5%
CA Business Service Insight 40 < 5%
Altocloud 40 < 5%
PROONTO 36 < 5%
SatisMeter 36 < 5%
interakt 33 < 5%
HeyBubble 33 < 5%
inSided 32 < 5%
Copiny 28 < 5%
PhaseWare 28 < 5%
InMoment 27 < 5%