Customer Service Management products

212,584 Companies

What is Customer Service Management?


Customer service is the provision of service to customers before, during and after a purchase. Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.

Market Share of Customer Service Management products


At iDatalabs, we use sophisticated, patent-pending algorithms to track the use of various Customer Service Management products and technologies. We track 88 products in the Customer Service Management category, and have found 212,584 companies using these products.

Customer Service Management
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212,584
Companies using Customer Service Management
Customer Service Management

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Get targeted set of companies that use Customer Service Management products

Product Install base
(# of companies we found using this product)
Market Share (%)
Zendesk 39,395 18%
tawk.to 36,048 16%
LiveChat 22,062 10%
LivePerson 14,446 6%
Pure Chat 8,524 < 5%
Freshdesk 8,348 < 5%
OneSignal 8,162 < 5%
inSided 7,612 < 5%
Drift 6,311 < 5%
Smartsupp 4,232 < 5%
Survicate 4,040 < 5%
BoldChat 3,745 < 5%
ApexChat 3,701 < 5%
UserVoice 3,260 < 5%
LiveZilla 3,177 < 5%
HelpScout 3,158 < 5%
Provide Support 3,041 < 5%
Qualaroo 2,864 < 5%
ClickDesk 2,396 < 5%
Inline Manual 2,019 < 5%
Salesforce.com Desk.com 1,940 < 5%
Salesforce.com Service Cloud 1,776 < 5%
Intercom 1,754 < 5%
Crisp 1,669 < 5%
LiveHelpNow 1,481 < 5%
Kayako 1,170 < 5%
WhosOn 988 < 5%
LiveAgent 916 < 5%
WebsiteAlive 878 < 5%
Free Call 794 < 5%
OceanX 775 < 5%
Usabilla 701 < 5%
HP ServiceCenter 665 < 5%
JIRA Service Desk 595 < 5%
iAdvize 577 < 5%
Oracle Service Cloud (formerly RightNow) 571 < 5%
LiveText 565 < 5%
OpinionLab 522 < 5%
HappyFox Chat 491 < 5%
TeamSupport 366 < 5%
Parature 361 < 5%
Slaask 361 < 5%
Live2Support 348 < 5%
ServiceMax 343 < 5%
GrooveHQ 335 < 5%
iZooto 306 < 5%
Bontact 281 < 5%
OnlineChatCenters 276 < 5%
UserEcho 250 < 5%
Vovici 247 < 5%
SAP Warranty and Claim Management 229 < 5%
TurnTo 220 < 5%
Corrigo 214 < 5%
Casengo 209 < 5%
WennSoft 179 < 5%
CometChat 179 < 5%
SAP Service Parts 162 < 5%
Astute Solutions 154 < 5%
ClickSoftware 153 < 5%
LeadChat 144 < 5%
Live Chat 3 139 < 5%
Oracle InQuira 138 < 5%
Servigistics 134 < 5%
Velaro 132 < 5%
NetSupport 121 < 5%
Vivocha 113 < 5%
Oracle Field Service 106 < 5%
HelpSpot 93 < 5%
Wootric 78 < 5%
Astea 73 < 5%
Helpshift 72 < 5%
Agiloft 72 < 5%
SatisMeter 56 < 5%
Siebel Field Service 51 < 5%
Synthetix 50 < 5%
interakt 47 < 5%
HeyBubble 45 < 5%
VanillaSoft 42 < 5%
PROONTO 42 < 5%
Oracle Teleservice 41 < 5%
InMoment 37 < 5%
CA Business Service Insight 36 < 5%
Akio 36 < 5%
Altocloud 35 < 5%
Copiny 30 < 5%
PhaseWare 28 < 5%
Whatfix 28 < 5%
Helpjuice 23 < 5%