Customer Service Management products

136,070 Companies

What is Customer Service Management?


Customer service is the provision of service to customers before, during and after a purchase. Customer support is a range of customer services to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of a product.

Market Share of Customer Service Management products


At iDatalabs, we use sophisticated, patent-pending algorithms to track the use of various Customer Service Management products and technologies. We track 84 products in the Customer Service Management category, and have found 136,070 companies using these products.

Customer Service Management
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136,070
Companies using Customer Service Management
Customer Service Management

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Get targeted set of companies that use Customer Service Management products

Product Install base
(# of companies we found using this product)
Market Share (%)
Zendesk 33,058 24%
LiveChat 13,602 9%
tawk.to 13,296 9%
LivePerson 12,062 8%
Freshdesk 8,290 6%
inSided 5,305 < 5%
Pure Chat 4,091 < 5%
BoldChat 2,976 < 5%
OneSignal 2,850 < 5%
Salesforce.com Desk.com 2,527 < 5%
Provide Support 2,486 < 5%
HelpScout 2,391 < 5%
LiveZilla 2,212 < 5%
Salesforce.com Service Cloud 2,159 < 5%
UserVoice 2,159 < 5%
ApexChat 2,021 < 5%
Qualaroo 1,996 < 5%
Drift 1,870 < 5%
Smartsupp 1,663 < 5%
Intercom 1,596 < 5%
ClickDesk 1,522 < 5%
Kayako 1,376 < 5%
LiveHelpNow 1,272 < 5%
WhosOn 847 < 5%
WebsiteAlive 744 < 5%
HP ServiceCenter 709 < 5%
LiveAgent 611 < 5%
Oracle Service Cloud (formerly RightNow) 571 < 5%
OceanX 552 < 5%
JIRA Service Desk 509 < 5%
LiveText 455 < 5%
Parature 430 < 5%
Usabilla 412 < 5%
iAdvize 406 < 5%
GrooveHQ 395 < 5%
Crisp 392 < 5%
OpinionLab 365 < 5%
HappyFox Chat 338 < 5%
ServiceMax 337 < 5%
Live2Support 281 < 5%
Vovici 267 < 5%
SAP Warranty and Claim Management 242 < 5%
TeamSupport 240 < 5%
Corrigo 220 < 5%
OnlineChatCenters 212 < 5%
Slaask 198 < 5%
Survicate 197 < 5%
TurnTo 187 < 5%
WennSoft 182 < 5%
SAP Service Parts 157 < 5%
ClickSoftware 156 < 5%
Astute Solutions 152 < 5%
iZooto 143 < 5%
Oracle InQuira 142 < 5%
Servigistics 140 < 5%
Velaro 127 < 5%
LeadChat 126 < 5%
CometChat 125 < 5%
NetSupport 124 < 5%
Casengo 123 < 5%
Free Call 117 < 5%
Oracle Field Service 108 < 5%
Live Chat 3 98 < 5%
HelpSpot 94 < 5%
UserEcho 91 < 5%
Inline Manual 91 < 5%
Vivocha 89 < 5%
Helpshift 78 < 5%
Astea 75 < 5%
Agiloft 67 < 5%
Wootric 64 < 5%
Siebel Field Service 59 < 5%
Bontact 53 < 5%
Oracle Teleservice 45 < 5%
VanillaSoft 45 < 5%
CA Business Service Insight 40 < 5%
Altocloud 40 < 5%
PROONTO 36 < 5%
SatisMeter 36 < 5%
interakt 33 < 5%
HeyBubble 33 < 5%
PhaseWare 29 < 5%
Copiny 28 < 5%
InMoment 27 < 5%