IT Helpdesk Management products

12,780 Companies

What is IT Helpdesk Management?


A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Corporations usually provide help desk support to their customers through various channels such as toll-free numbers, websites, instant messaging, or email. There are also in-house help desks designed to provide assistance to employees.

Market Share of IT Helpdesk Management products


At iDatalabs, we use sophisticated, patent-pending algorithms to track the use of various IT Helpdesk Management products and technologies. We track 15 products in the IT Helpdesk Management category, and have found 12,780 companies using these products.

Product Install base
(# of companies we found using this product)
Market Share (%)
HP Service Manager 2,726 21%
HP Service Desk 2,103 16%
CA Service Desk Manager 1,524 11%
SysAid 1,482 11%
BMC Remedy Help Desk 1,292 10%
BMC Service Desk Express 893 6%
Salesforce.com Remedyforce 657 < 5%
HelpSTAR 508 < 5%
Freshservice 437 < 5%
FrontRange HEAT 304 < 5%
BMC Track-It! 295 < 5%
LANDesk Service Desk 263 < 5%
PeopleSoft HelpDesk 130 < 5%
Symantec ServiceDesk 110 < 5%
Siebel HelpDesk 56 < 5%