IT Helpdesk Management products

13,618 Companies

What is IT Helpdesk Management?


A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Corporations usually provide help desk support to their customers through various channels such as toll-free numbers, websites, instant messaging, or email. There are also in-house help desks designed to provide assistance to employees.

Market Share of IT Helpdesk Management products


At iDatalabs, we use sophisticated, patent-pending algorithms to track the use of various IT Helpdesk Management products and technologies. We track 14 products in the IT Helpdesk Management category, and have found 13,618 companies using these products.

Product Install base
(# of companies we found using this product)
Market Share (%)
HP Service Manager 3,036 22%
HP Service Desk 2,372 17%
CA Service Desk Manager 1,690 12%
SysAid 1,632 11%
BMC Remedy Help Desk 1,440 10%
BMC Service Desk Express 962 7%
Salesforce.com Remedyforce 701 < 5%
HelpSTAR 558 < 5%
BMC Track-It! 321 < 5%
FrontRange HEAT 320 < 5%
LANDesk Service Desk 269 < 5%
PeopleSoft HelpDesk 139 < 5%
Symantec ServiceDesk 118 < 5%
Siebel HelpDesk 60 < 5%