IT Helpdesk Management products

10,822 Companies

What is IT Helpdesk Management?


A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Corporations usually provide help desk support to their customers through various channels such as toll-free numbers, websites, instant messaging, or email. There are also in-house help desks designed to provide assistance to employees.

Market Share of IT Helpdesk Management products


At iDatalabs, we use sophisticated, patent-pending algorithms to track the use of various IT Helpdesk Management products and technologies. We track 15 products in the IT Helpdesk Management category, and have found 10,822 companies using these products.

Product Install base
(# of companies we found using this product)
Market Share (%)
HP Service Manager 2,180 20%
HP Service Desk 1,774 16%
SysAid 1,372 12%
CA Service Desk Manager 1,203 11%
BMC Remedy Help Desk 1,045 9%
BMC Service Desk Express 759 7%
Freshservice 533 < 5%
Salesforce.com Remedyforce 488 < 5%
HelpSTAR 453 < 5%
FrontRange HEAT 274 < 5%
BMC Track-It! 269 < 5%
LANDesk Service Desk 239 < 5%
Symantec ServiceDesk 101 < 5%
PeopleSoft HelpDesk 91 < 5%
Siebel HelpDesk 41 < 5%