IT Helpdesk Management products and their install base

IT Helpdesk Management products

10,765 Companies

What is IT Helpdesk Management?


A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Corporations usually provide help desk support to their customers through various channels such as toll-free numbers, websites, instant messaging, or email. There are also in-house help desks designed to provide assistance to employees.

Market Share of IT Helpdesk Management products


At iDatalabs, we use sophisticated, patent-pending algorithms to track the use of various IT Helpdesk Management products and technologies. We track 15 products in the IT Helpdesk Management category, and have found 10,765 companies using these products.

IT Helpdesk Management
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10,765
Companies using IT Helpdesk Management
IT Helpdesk Management

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Get targeted set of companies that use IT Helpdesk Management products

Product Install base
(# of companies we found using this product)
Market Share (%)
HP Service Manager 2,183 20%
HP Service Desk 1,739 16%
SysAid 1,388 12%
CA Service Desk Manager 1,202 11%
BMC Remedy Help Desk 1,024 9%
BMC Service Desk Express 746 6%
Freshservice 504 < 5%
Salesforce.com Remedyforce 498 < 5%
HelpSTAR 458 < 5%
BMC Track-It! 278 < 5%
FrontRange HEAT 276 < 5%
LANDesk Service Desk 235 < 5%
Symantec ServiceDesk 100 < 5%
PeopleSoft HelpDesk 94 < 5%
Siebel HelpDesk 40 < 5%