A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services. The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Corporations usually provide help desk support to their customers through various channels such as toll-free numbers, websites, instant messaging, or email. There are also in-house help desks designed to provide assistance to employees.
At iDatalabs, we use sophisticated, patent-pending algorithms to track the use of various IT Helpdesk Management products and technologies. We track 15 products in the IT Helpdesk Management category, and have found 10,765 companies using these products.
(# of companies we found using this product)
|Market Share (%)|
|HP Service Manager||2,183||20%|
|HP Service Desk||1,739||16%|
|CA Service Desk Manager||1,202||11%|
|BMC Remedy Help Desk||1,024||9%|
|BMC Service Desk Express||746||6%|
|Salesforce.com Remedyforce||498||< 5%|
|BMC Track-It!||278||< 5%|
|FrontRange HEAT||276||< 5%|
|LANDesk Service Desk||235||< 5%|
|Symantec ServiceDesk||100||< 5%|
|PeopleSoft HelpDesk||94||< 5%|
|Siebel HelpDesk||40||< 5%|