Companies using eGain
We have data on 973 companies that use eGain. The companies using eGain are most often found in United States and in the Information Technology and Services industry. eGain is most often used by companies with >10000 employees and >1000M dollars in revenue. Our data for eGain usage goes back as far as 8 years and 2 months.
Who uses eGain?
| Company | Infosys Ltd |
| Website | infosys.com |
| Country | India |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | eBay Inc. |
| Website | ebay.com |
| Country | United States |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | Blackfriars Insurance Brokers Ltd |
| Website | blackfriarsgroup.com |
| Country | United Kingdom |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | Blue Cross Blue Shield Association |
| Website | bcbs.com |
| Country | United States |
| Revenue | >1000M |
| Company Size | 1000-5000 |
| Company | Lockheed Martin Corporation |
| Website | lockheedmartin.com |
| Country | United States |
| Revenue | >1000M |
| Company Size | >10000 |
| Company | Website | Country | Revenue | Company Size |
|---|---|---|---|---|
| Infosys Ltd | infosys.com | India | >1000M | >10000 |
| eBay Inc. | ebay.com | United States | >1000M | >10000 |
| Blackfriars Insurance Brokers Ltd | blackfriarsgroup.com | United Kingdom | >1000M | >10000 |
| Blue Cross Blue Shield Association | bcbs.com | United States | >1000M | 1000-5000 |
| Lockheed Martin Corporation | lockheedmartin.com | United States | >1000M | >10000 |
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eGain Market Share and Competitors in Customer Service Management
We use the best indexing techniques combined with advanced data science to monitor the market share of over 15,000 technology products, including Customer Service Management. By scanning billions of public documents, we are able to collect deep insights on every company, with over 100 data fields per company at an average. In the Customer Service Management category, eGain has a market share of about 0.1%. Other major and competing products in this category include:
Customer Service Management
What is eGain?
eGain Corporation (formerly known as eGain Communications Corporation) iis a customer engagement cloud solutions company, traded on the NASDAQ. It is best known for its suite of knowledge-powered software applications used by omnichannel contact centers, customer service organizations and digital business teams.
Top Industries that use eGain
Looking at eGain customers by industry, we find that Information Technology and Services (14%), Financial Services (8%), Telecommunications (7%), Retail (6%) and Computer Software (6%) are the largest segments.
Top Countries that use eGain
53% of eGain customers are in United States and 12% are in United Kingdom.
Distribution of companies that use eGain based on company size (Employees)
Of all the customers that are using eGain, a majority (54%) are large (>1000 employees), 18% are small (<50 employees) and 27% are medium-sized.
Distribution of companies that use eGain based on company size (Revenue)
Of all the customers that are using eGain, a majority (56%) are large (>$1000M), 27% are small (<$50M) and 13% are medium-sized.
