Unified Communications products

178,393 Companies

What is Unified Communications?


Unified Communications (UC) refers to the integration of real-time, enterprise, communication services such as instant messaging (chat), presence information, voice (including IP telephony), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not necessarily a single product, but a set of products that provides a consistent unified user-interface and user-experience across multiple devices and media-types.

Market Share of Unified Communications products


At iDatalabs, we use sophisticated, patent-pending algorithms to track the use of various Unified Communications products and technologies. We track 50 products in the Unified Communications category, and have found 178,393 companies using these products.

Product Install base
(# of companies we found using this product)
Market Share (%)
Skype 38,844 21%
Microsoft Lync 21,330 11%
Cisco WebEx 20,758 11%
Vodafone Global Connectivity 14,454 8%
Cisco Unified Communications Manager (CallManager) 10,453 < 5%
Polycom 9,611 < 5%
Mitel 8,086 < 5%
Zoom 8,080 < 5%
Citrix GoToMeeting 6,432 < 5%
Adobe Connect 4,023 < 5%
Microsoft Lync Server 3,480 < 5%
Avaya IP Office 2,901 < 5%
Cisco TelePresence 2,357 < 5%
AVST 2,293 < 5%
Cisco Jabber 1,944 < 5%
Twilio 1,903 < 5%
Fusion Apptix 1,887 < 5%
Avaya Aura 1,713 < 5%
Microsoft Live Meeting 1,560 < 5%
Join.Me 1,425 < 5%
Avaya Communications Server 1,422 < 5%
Tencent QQ 1,226 < 5%
BroadSoft 1,184 < 5%
West Corporation 1,146 < 5%
InterCall 929 < 5%
Nortel BCM 921 < 5%
Vidyo 909 < 5%
Comverse 808 < 5%
Avaya Intuity 795 < 5%
Cisco Codian 686 < 5%
Polycom HDX Series 645 < 5%
Avaya One-X Applications 615 < 5%
IBM Sametime 572 < 5%
Polycom RMX Series 369 < 5%
Fonality 354 < 5%
Avaya Business Communications Manager 336 < 5%
ReadyTalk 217 < 5%
Vodafone Global Enterprise 209 < 5%
Arkadin 193 < 5%
Acano 182 < 5%
ShoreTel Communicator 166 < 5%
AT&T connect 151 < 5%
Cisco Unified MeetingPlace 135 < 5%
Aspect Voxeo 131 < 5%
SlideRocket 104 < 5%
Actiance 99 < 5%
Pexip 95 < 5%
Cisco Digital Media Suite 92 < 5%
Vodafone Unified Communications 88 < 5%
NEC UNIVERGE 3C 80 < 5%