Unified Communications products

163,194 Companies

What is Unified Communications?


Unified Communications (UC) refers to the integration of real-time, enterprise, communication services such as instant messaging (chat), presence information, voice (including IP telephony), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not necessarily a single product, but a set of products that provides a consistent unified user-interface and user-experience across multiple devices and media-types.

Market Share of Unified Communications products


At iDatalabs, we use sophisticated, patent-pending algorithms to track the use of various Unified Communications products and technologies. We track 64 products in the Unified Communications category, and have found 163,194 companies using these products.

Product Install base
(# of companies we found using this product)
Market Share (%)
Skype 34,794 21%
Microsoft Lync 19,385 11%
Cisco WebEx 18,902 11%
Vodafone Global Connectivity 12,865 7%
Cisco Unified Communications Manager (CallManager) 9,520 < 5%
Polycom 8,843 < 5%
Zoom 7,511 < 5%
Mitel 7,404 < 5%
Citrix GoToMeeting 5,915 < 5%
Adobe Connect 3,699 < 5%
Microsoft Lync Server 3,163 < 5%
Avaya IP Office 2,654 < 5%
Cisco TelePresence 2,124 < 5%
AVST 2,107 < 5%
Cisco Jabber 1,771 < 5%
Twilio 1,712 < 5%
Fusion Apptix 1,686 < 5%
Avaya Aura 1,562 < 5%
Microsoft Live Meeting 1,426 < 5%
Join.Me 1,415 < 5%
Avaya Communications Server 1,300 < 5%
BroadSoft 1,081 < 5%
West Corporation 1,048 < 5%
Tencent QQ 869 < 5%
InterCall 851 < 5%
Nortel BCM 841 < 5%
Vidyo 816 < 5%
Avaya Intuity 719 < 5%
Comverse 714 < 5%
Google Voice 712 < 5%
Cisco Codian 610 < 5%
Polycom HDX Series 580 < 5%
Avaya One-X Applications 560 < 5%
IBM Sametime 527 < 5%
Polycom RMX Series 332 < 5%
Fonality 329 < 5%
Avaya Business Communications Manager 298 < 5%
Arkadin 234 < 5%
ReadyTalk 202 < 5%
Acano 197 < 5%
Vodafone Global Enterprise 182 < 5%
ShoreTel Communicator 161 < 5%
Aspect Voxeo 161 < 5%
AT&T connect 136 < 5%
Cisco Unified MeetingPlace 125 < 5%
Actiance 125 < 5%
Huawei BSS 99 < 5%
SlideRocket 96 < 5%
Pexip 94 < 5%
Cisco Digital Media Suite 83 < 5%
Vodafone Unified Communications 74 < 5%
NEC UNIVERGE 3C 70 < 5%
Cisco Show and Share 58 < 5%
Avaya Meeting Exchange 56 < 5%
Siemens OpenScape Office 51 < 5%
Saba Meeting 47 < 5%
Cisco TelePresence Conductor 45 < 5%
AT&T Video, Web, and Audio Conferencing 44 < 5%
Verizon Conferencing 42 < 5%
Mitel Unified Communicator Advanced 37 < 5%
Cisco WebEx Event Center 36 < 5%
Fuze 35 < 5%
StarLeaf 34 < 5%
Google WebRTC 25 < 5%