Unified Communications products

138,587 Companies

What is Unified Communications?


Unified Communications (UC) refers to the integration of real-time, enterprise, communication services such as instant messaging (chat), presence information, voice (including IP telephony), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not necessarily a single product, but a set of products that provides a consistent unified user-interface and user-experience across multiple devices and media-types.

Market Share of Unified Communications products


At iDatalabs, we use sophisticated, patent-pending algorithms to track the use of various Unified Communications products and technologies. We track 67 products in the Unified Communications category, and have found 138,587 companies using these products.

Product Install base
(# of companies we found using this product)
Market Share (%)
Skype 29,898 21%
Microsoft Lync 16,077 11%
Cisco WebEx 15,709 11%
Vodafone Global Connectivity 11,263 8%
Cisco Unified Communications Manager (CallManager) 7,887 < 5%
Polycom 7,559 < 5%
Zoom 6,901 < 5%
Mitel 6,491 < 5%
Citrix GoToMeeting 4,937 < 5%
Adobe Connect 3,082 < 5%
Microsoft Lync Server 2,493 < 5%
Avaya IP Office 2,306 < 5%
AVST 1,908 < 5%
Cisco TelePresence 1,610 < 5%
Fusion Apptix 1,584 < 5%
Twilio 1,471 < 5%
Cisco Jabber 1,339 < 5%
Avaya Aura 1,173 < 5%
Join.Me 1,168 < 5%
Avaya Communications Server 1,132 < 5%
Microsoft Live Meeting 1,124 < 5%
West Corporation 850 < 5%
Tencent QQ 841 < 5%
BroadSoft 835 < 5%
Nortel BCM 745 < 5%
InterCall 686 < 5%
Vidyo 668 < 5%
Google Voice 655 < 5%
Avaya Intuity 611 < 5%
Comverse 595 < 5%
Cisco Codian 473 < 5%
Polycom HDX Series 467 < 5%
Avaya One-X Applications 423 < 5%
IBM Sametime 400 < 5%
Fonality 278 < 5%
appear.in 277 < 5%
Avaya Business Communications Manager 265 < 5%
Polycom RMX Series 247 < 5%
Arkadin 191 < 5%
ReadyTalk 153 < 5%
Acano 140 < 5%
ShoreTel Communicator 138 < 5%
Vodafone Global Enterprise 138 < 5%
MegaPath 136 < 5%
Aspect Voxeo 115 < 5%
SlideRocket 96 < 5%
Actiance 96 < 5%
AT&T connect 95 < 5%
Huawei BSS 93 < 5%
Cisco Unified MeetingPlace 85 < 5%
Pexip 79 < 5%
Cisco Digital Media Suite 61 < 5%
Vodafone Unified Communications 59 < 5%
NEC UNIVERGE 3C 57 < 5%
Cisco Show and Share 48 < 5%
Siemens OpenScape Office 47 < 5%
Avaya Meeting Exchange 35 < 5%
PowerDialer 35 < 5%
Mitel Unified Communicator Advanced 33 < 5%
Saba Meeting 33 < 5%
Verizon Conferencing 32 < 5%
AT&T Video, Web, and Audio Conferencing 32 < 5%
Cisco TelePresence Conductor 30 < 5%
Cisco WebEx Event Center 27 < 5%
StarLeaf 27 < 5%
Fuze 27 < 5%
Google WebRTC 21 < 5%